Reflections on the Utah Winter Fire School

I just returned from presenting three days of leadership and safety programs for the Utah Winter Fire School, hosted by the Utah Valley University. As professional speaking is my vocation, I have many opportunities to present at fire schools each year around the country. This allows me to see fire schools that are amazingly well organized and some that are, well, scary.

The Utah Winter Fire School falls into the category of the former. The hosts were easy to work with and clear and timely with all their communications with me. They picked me up at the airport, took me to dinner, and made sure I got checked into my hotel room without any issues. These are especially nice gestures for out of state instructors that I appreciated very much.

But the thing that amazed me most about the program was the briefing the instructors received in the morning on the first day of the school. There, the Incident Commander provide an Incident Action Plan to the instructors and school support staff. They had all the bases covered and personnel were asisgned to attend to every detail.

I had two minor problems in my classroom, one involved the size of my projection screen (too small) and the other involved needing a cable to connect my computer to the overhead sound system. For both items my issues were treated like the school's top priority and were resolved within minutes.

At lunch time, there was a buffet provided for the instructors which kept me from having to wonder away from the convention center to areas of town that were unfamiliar to me. This also allowed me to eat quickly and get back to my classroom to meet with students who may have questions about the morning program.

There were no details overlooked by the staff. They had a professional registration area set up, distributed name tags on lanyards, gave out copies of the state's training magazine, and had a really nice vendor area (and the vendors sponsored meals and snacks).

Above all, everyone was amazingly nice and accomodating. If I was asked once, I was asked a dozen times if I needed anything or if everything was ok for me. And when they asked, it was genuine, not just something to say. The students were equally impressive. They were engaged and eager to learn. They asked really good questions and were good sports when I joked with them.

This was my first time ever presenting in Utah and for the Utah Valley University. I feel as if I returned home from one of the best experiences an instructor could have. In a word... impressive.

Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
http://www.richgasaway.com/

On Dependability

To be dependable means you can be relied on to perform your duties properly and timely. It also means you can be trusted by others to get the job done. To be dependable, one must support the rules of hte organization and follow the chain of command when addressing issues and concerns.

A dependable person gives every assignment their best effort toward the achievement of high standards of performance. To be dependable a leader must set the example of dependable performance.

I have had the pleasure to work with some very dependable firefighters and fire officers. And, sadly, I have also had the misfortune of working with people who talk a good game but deliver very little. They make hollow promises and try to fool others that they are an A-player. You can imagine which of the two were most enjoyable to work with. Be dependable.

Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com

Ego eats the brain

Ego eats the brain. I had heard this saying some years ago from a wise sage in the fire service. He was talking about how some people become consumed with the power that comes with their formal authority. When this happens, they lost touch with reality and start to believe they are the smartest person in the organization and their way of doing this is THE way to do things. It’s sad to see because everyone around the egocentric leader can see what is happening. However, the ego-driven leader, by definition that world revolves around their perceived self-importance, cannot see it.

In the end, the egocentric leader is no longer a leader. Because, by definition, a leader must have followers and those followers must be willing to follow the vision of the leader. This essential quality is eroded with egocentric leaders… and every follower of the egocentric leader lives a miserable existence. They are often reduced to be “yes” people to the boss for fear of reprisal. This gives the boss yet another stroke to that mammoth ego: “I must be right because everyone agrees with me.”

If you were to slip a copy of this blog under the door of your egocentric boss, they'd surely believe it was intended for someone else... because their ego has eaten their brain.

Who moved my cheese?

If there was one book that I think contains on-point advice for what the fire service is going through right now it would be Spencer Johnson's New York Times Bestseller "Who moved my cheese?"

Who Moved My Cheese? has four characters. Two of them are mice named Snuff and Scurry and two are little people named Hem and Haw. The characters live in a maze that is the proverbial rendition of our life's environment... twists... turns... corners... unexpected things... you get the idea.

The characters are looking for cheese, which in this book represents one's happiness and success. Paired up, the mice and the little people set off on a trek through the maze in search of happiness and success (cheese). The mice and the little people come upon a cheese-rich cache at Cheese Station C.

The little people are content living off the success and happiness they are extracting from Cheese Station C and they develop a life around living off that cheese.

As it would happen, one day Sniff and Scurry arrive at Cheese Station C and find all the cheese is gone. They had been observing the cheese supply dwindling for some time so they're not terribly surprised by this finding. They were mentally prepared to set off on a new journey to find more cheese.

Later that same day, Hem and Haw also arrive at Cheese Station C and found the same thing... all the cheese was gone. They were angry and frustrated by this finding. Hem demanded to know "Who moved my cheese?" They were not prepared for this to happen. They fully expected their cheese would always be there for them. They throw a tantrum and go home hungry.

The next day Hem and Haw return to find the same thing... no cheese. Haw realizes the gravity of the situation and recommends embarking on a search to find some new cheese. Hem, still feeling victimized by the whole situation, voices his opposition to Haw's suggestion. Meanwhile, the mice searched and found a new cheese supply (at Cheese Station N).

And back at the cheeseless station (Cheese Station C) the little people are blaming each other for the lack of cheese and the situation they have found themselves in. Again, Haw proposes embarking in a search for new cheese. However, Hem is so comforted in his old routines and also afraid of the unknown that he continues to rebuke Haw's idea of moving on.

After days of living in denial the little people were still cheeseless. Eventually, Haw realizes he is gripped with fear and begins to laugh at himself. At that point, Haw realizes he needs to move on. As he enters the maze he chisels a note on the wall of Cheese Station C for Hem:

If You Do Not Change, You Can Become Extinct.

Haw is still fearful though of the new journey and he continues to write:

What Would You Do If You Weren't Afraid?

He ponders the question... then he sets off on his journey. Along the way, Haw finds a few scraps of cheese here and there that provides enough nourishment to allow him to continue his search. Haw's denial slowly wanes and he realizes the cheese didn't disappear suddenly. Rather, the supply diminished from being eaten.

Haw came across another empty cheese station and be began to worry again about his unknown future. But he had a new mindset now and he set his fears aside, realizing:

When you move beyond your fear, you feel free.

Haw decided to go back and visit Hem with the few bits of new cheese he has managed to find.
Stubborn and set in his way, Hem refuses to eat the new cheese.

Haw is disappointed at his friend's behavior, and decides to head back into the maze - searching farther and farther for new cheese (and having only limited success along the way).

Along the way, Haw leaves a trail of messages in the wall of the maze, hoping Hem will eventually embark on a search for new cheese and come along and read these messages.

Eventually after an extensive search, Haw finds Cheese Station N which contains an abundant supply of cheese. After eating, Haw reflects on his experience and writes these incredibly valuable lessons on happiness and success:

Change Happens

They Keep Moving The Cheese

Anticipate Change

Get Ready For The Cheese To Move

Monitor Change

Smell The Cheese Often So You Know When It Is Getting Old

Adapt To Change Quickly

The Quicker You Let Go Of Old Cheese, The Sooner You Can Enjoy New Cheese


Change

Move With The Cheese


Enjoy Change!

Savor The Adventure And Enjoy The Taste Of New Cheese!


Be Ready To Change Quickly And Enjoy It Again & Again

They Keep Moving The Cheese.


Now Haw inspects Cheese Station N every day and makes a habit of exploring different parts of the maze to prevent any complacency from setting in.

In this economy... the cheese is definitely being moved for a lot of people. Embrace these lessons from Spencer Johnson's great book. It may help you get through the turbulence that occurs when someone moves your cheese.

Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com

Pay it forward

Have you spent the last 20+ years climbing the career ladder and now find yourself at the top? Excellent, congratulations! It takes a lot of hard work and determination to rise to the top of an organization... a position only held by one person... you. You've spend years and years acquiring knowledge expertise. Now what?

I say... give it all away. You owe it to the next generation to give away your knowledge and to share your expertise. Think about how much easier your climb would have been if you had mentors and coaches helping you along the way. People who gave away their knowledge to help you learn the lessons that would have otherwise presented you with challenges. Maybe you had people like that in your life along the way. If you did, you've been very fortunate. Now might be a good time to reach out to them and say "thank you."

The lessons you've learned along the way make you unique. You've got scars from your mistakes and if given the chance to script it all over again, chances are good you'd change a chapter or two. So give it away. Start teaching... start writing... start coaching... start sharing. It feels good and it's the right thing to do. You owe it to our profession and to the young people will represent our future.

Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com

The foundation of a great fire department

The foundation of a great fire department is built in three things: A strong organizational MISSION, an articulate and forward-thinking VISION, strong CORE VALUES. When I talk with departments that are having problems it almost always comes down to problems with members being out of focus as to the real reason they joined the fire service in the first place. As leaders, we have an obligation to ensure our members are involved in the development of the mission, are well-informed of the department's vision (direction), and live by the core values that are non-negotiable.

It doesn't matter if you are a formal leader or an informal leader, holding each other accountable for behavior that is consistent with the mission, vision, and core values is everyone's responsibility. Remember, if you allow undesirable behavior, it is the same as giving your permission for it to occur.

Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com

Finding the good in a bad economy

We are officially in a recession. Now what? Companies are laying off record numbers of workers. Now what? State and local governments are predicting huge deficits. Now what?

As tax revenues decline, local governments will be forced to reduce budgets. This can result in significant challenges to the providers of local government services, especially those who provide essential services.

Fire departments who have done the same thing the same way for a long period of time may find it difficult to find creative solutions in these difficult times. However difficult it it may be, fire department leaders must break out of the "that's the way we've always done it" mold and think creatively. I know of no vocation that is required to be more creative on a regular basis than the fire service. However, you are used to solving other people's problems and this time the problem is yours.

It is harder to solve a problem when you are emotionally attached to it. No fire department wants to cut any services that dedicated personnel have worked so hard to provide. No fire department wants to see members receive a pay raise that does not keep pace with inflation. No fire department wants to merge with a neighboring department and risk giving up their identity. But all these things are on the table.

Challenging economic times like these do not create character, but such times will expose the character of your members and challenge your leadership. I encourage you to be strong, principled, rational, and above all else, open-minded as you look for innovative ways to weather this stormy economy.

Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/

The signs and symptoms of pride

As I get the occasion to visit fire departments I can tell so much about the department just by visiting their fire station and looking around. The signs and symptoms of their pride (or lack of) are all around for me to see. Little things tell so much. Clean trucks, clean floors, clean restrooms, empty trash cans, clean gear neatly stored... all signs and symptoms. What magazines are on the tables? Are they fire/rescue journals? Or are they periodicals on topics completely unrelated to fire/rescue? What's posted on the bulletin board? Messages about firefighter safety and upcoming training? Or classified ads from firefighters trying to sell an old car or motorcycle? How are the firefighters dressed? Nearly every day firefighters are going to get an opportunity to make a first impression on someone. Impression begins with "impress." Are your firefighters dressed to impress? Are the firefighters friendly and welcoming?

Think about how you judge a fast food restaurant. You want the restaurant to be clean and orderly and the staff to be kind and professional. So it is for fire/rescue services too.

Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/

ISO Proposing Changes

ISO is FINALLY proposing changes to their fire protection rating schedule. Their existing system has been criticized for not being reflective of the true quality of fire protection services in many communities. Credit to ISO for listening to the criticism and for engaging the fire service in discussions about how to improve their rating program.

Below is information about the changes. I encourage you to visit their website and provide them with feedback on the proposed changes.

Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/




ISO is embarking on a project to review and, if warranted, update the content of the Fire Suppression Rating Schedule (FSRS). Our objective for this “Draft Concept FSRS 2009” project is to identify portions of the current PPCTM evaluation worthy of potential revision.

Over the next few months, we want to engage in discussions with a variety of stakeholders in organizations that deal with water, fire, and emergency communications. We’re seeking feedback on the scope and feasibility of the possible revisions.

We offer the following draft outline of items under consideration for revision. We hope the topics will serve as a framework for feedback you may wish to give us.
Increased reference to National Fire Protection Association (NFPA) standards
Possible revisions include: a requirement that, for a PPC better than 10, the fire department must have sufficient membership to assure response by at least 6 members (including the chief) to fires in structures eliminating the current ISO equipment inventory and replacing it with reference to pumper and ladder/service equipment listed in NFPA 1901 recognition of Initial Rapid Intervention Crew and Rapid Intervention Crew teams, according to NFPA 1500
an increase in minimum pump capacity for engines for Class 9 communities from 50 gpm to 250 gpm, in accordance with NFPA standards additional emphasis on firefighter safety and training:
training and credentialing for fire officers in accordance with National Incident Management System (NIMS) recommendations and NFPA 1021 training for fire apparatus drivers and operators in accordance with NFPA 1002 and 1451 no credit for training without proper documentation reference to firefighter safety requirements requirement for personal protective ensemble (PPE) clothing for all fire-suppression personnel at structure fires recognition of automatic-aid personnel responding to first-alarm structure fires extension of full credit for automatic-aid response plans to first-alarm structure fires when the departments have satisfied certain criteria for interoperability.

Dr. Gasaway Recipient of International Research Award

Dr. Gasaway Research on Situation Awareness Wins International Research Award

Roseville (MN) Fire Chief Richard B. Gasaway, PhD, was selected as the recipient of the prestigious FIRE/W. L. Gore Research Excellence Award at the 2008 Fire Related Research & Developments Conference held November 12-13 at the British Fire Service College in Moreton In Marsh, Gloucestershire, England.

The award was based on conference organizers evaluations of 32 research presentation submissions on topics related to fire and emergency services. Gasaway’s research paper and presentation were titled Fireground Command Decision Making: Understanding the Barriers Challenging Commander Situation Awareness. The presentation was based on scientific research Gasaway conducted to help improve the safety of firefighters operating at the scenes of emergencies.

“In light of the exceptional group of talented researchers who presented at this year’s conference, I am incredibly honored to have been selected for this award,” Dr. Gasaway stated. “An award of this stature serves as a vindication that my research has value20to firefighters in America and around the world. Thank you to the Fire Journal and W. L. Gore for their sponsorship and to the panel who selected my work for this recognition.”

Dr. Gasaway is a Firehouse.com contributor and host of The Leader’s Toolbox podcast program. Gasaway is considered to be one of the nation9 9s leading fire service authorities on the topic of fireground situation awareness and fireground command decision making under stress. This research has been adapted into a national firefighter safety program called Fifty Ways to Kill Your Brother©. The research has also been published in a book that is available on his website, http://www.richgasaway.com/. If you would like more information about his research endeavors or to inquire about a program presentation, you can reach Dr. Gasaway at RBG3100@aol.com.

Election Results

The election is over and the voters have spoken. Regardless of whether you are republican, democrat, independent or another party, you are first, and foremost, and American. We have an obligation to support our elected leaders. If there was one thing that bothered me most about this election season, it was how negative the politics were and how easy it was for some politicians to throw our President under the bus. I don't agree with all the policies of our present Administration as I am confident I will not agree with all the policies of our new President and his Administration. But that does not mean I have to be mean spirited and attack the man because I think (from the comfort of my living room) that I could do a better job. It's not fair.

If you think you can do a better job than someone who holds and elected office, then run for that office. And if you do run for office, for God's sake, please tell me about the things you can do to make my life better (and less complicated). I don't want to hear you bash your opponent. Even if every bad thing you say about your opponent is true, it does not make me want to vote for you. I judge your behavior on the campaign trail as the behavior I can expect from you when you are in office. Don't tell me how you are a team player, a great communicator and a great problem solver, and then behave in ways that are not consistent with those qualities when dealing with your opponent. It makes you look like a hypocrite.

We are going through some tough times. Tough times do not build character, it exposes it. As a leader, people are watching you to and they take their cues from you about how to behave. Show yourself as a calm and predictable leader, worthy of the trust and confidence that your followers so desperately want to have in you.

Best wishes to our outgoing President George Bush and the members of his Administration. Thank you to Senator John McCain and Governor Sarah Palin for their desire to lead our great country. Congratulations to President-elect Barack Obama and Vice President-elect Joe Biden on a well-run campaign. I wish you much success with the challenges you will face when you take office. Your success will mean our success.

Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com

The Leader's Toolbox on Firehouse.com

Join Dr. Richard B. Gasaway as he hosts the Leader's Toolbox podcast program on Firehouse.com.

http://dynamic.firehouse.com/broadcast/category/the-leaders-toolbox/

Richard G. Gasaway, PhD, EFO, CFO
www.RichGasaway.com