Managing up the chain of command

Anyone, in any capacity in any organization can display the qualities of leadership. To be a leader is to influence others to see things in a different way or to use influence to compel change.

One of the best ways to influence change in an organization is to bump the ideas up the chain of command. How you do this will have a significant correlation to your success. Many bosses don't like their underlings telling them what they should be doing or what direction they should be leading the organization. So, best to avoid being so blunt with the boss.

A better approach is the soft sell. Wait for the time to be right and then float the idea past the boss. If you're really coy about it you can actually do this in such a way that the boss thinks the idea was his or hers. If you can do that, it's far more likely to get traction. If the idea doesn't take hold. Don't become too pushy. Rather, be patient and wait for another opportunity for the idea to be floated. This time you might say "The solution to this problem is very similar to the ideas we were talking about a few weeks ago." Notice... you don't say "MY idea..."

You'll be amazed how much you can get accomplished through your boss when you don't care who takes the credit. If you want a better organization, let go of the credit and let all your good ideas become your boss's ideas. With some finesse, it is possible to manage up the chain of command.

Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Gasaway Consulting Group
www.RichGasaway.com

The greatest gift

What is the best gift you’ve ever given or received? Was it clothing, jewelry, electronics? Recently while attending a class the speaker asked the attendees this question. I spent some time in quiet contemplation. As we went around the room some of the answers were pretty impressive – a new car for graduation, a vacation for an anniversary, the birth of a healthy child. No one could argue against the fact that all of those things were wonderful gifts.

When the facilitator got to me, my answer was different. The greatest gift every given to me has been the gift of someone’s time. It’s the most valuable thing they can give me for it is irreplaceable. If someone gives you a beautiful gold watch that costs them a thousand dollars, that would be an amazing gift. However, the person is likely to be able to replace the money they spent on the watch. The gift of time is irreplaceable.

When someone gives you the gift of their time, remember they could have given that gift it to someone else or kept it for themselves. But they didn’t. They gave it to you. When that happens, remember to thank them for choosing to give it to you.

On Dependability

To be dependable means you can be relied on to perform your duties properly and timely. It also means you can be trusted by others to get the job done. To be dependable, one must support the rules of hte organization and follow the chain of command when addressing issues and concerns.

A dependable person gives every assignment their best effort toward the achievement of high standards of performance. To be dependable a leader must set the example of dependable performance.

I have had the pleasure to work with some very dependable firefighters and fire officers. And, sadly, I have also had the misfortune of working with people who talk a good game but deliver very little. They make hollow promises and try to fool others that they are an A-player. You can imagine which of the two were most enjoyable to work with. Be dependable.

Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com

The measure of success

How does someone measure success? Some would say by the accumulation of stuff (houses, cars, boats, and other motorized toys). Others might say by size of the bank account (inclusive of stocks and bonds). I disagree with both.

I was told a very long time ago by a very wise person that I should measure my success by how much I help others succeed. In other words, the more I help other people achieve what they want in live, the more successful I will become. It took me a while to grasp on to the concept that helping other people be successful would some how make me feel successful.

However, having embraced that philosophy for nearly 30 years, I can honestly say it does work and I feel incredibly successful for having helped so many other people achieve their goals. In just the past several months I have provided coaching to three persons who want a career in the fire service. As their coach, it’s not my job to tell them what they want to hear. It’s my job to give them the unvarnished truth about their chances of success and how to improve those chances.

I also had a conversation with an associate of mine whom I helped with some advice more than 15 years ago. I told him that when he became successful, he would have an obligation to help someone else the way I helped him. The purpose of his call was to tell me that he had done for someone else exactly what I had done for him so many years ago. And so, the cycle repeats itself. Helping others makes me feel successful. Give it a try. You may be amazed at how good it feels to help someone else get what THEY want.

Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
RBG3100@aol.com