To be dependable means you can be relied on to perform your duties properly and timely. It also means you can be trusted by others to get the job done. To be dependable, one must support the rules of hte organization and follow the chain of command when addressing issues and concerns.
A dependable person gives every assignment their best effort toward the achievement of high standards of performance. To be dependable a leader must set the example of dependable performance.
I have had the pleasure to work with some very dependable firefighters and fire officers. And, sadly, I have also had the misfortune of working with people who talk a good game but deliver very little. They make hollow promises and try to fool others that they are an A-player. You can imagine which of the two were most enjoyable to work with. Be dependable.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
Showing posts with label personnel management. Show all posts
Showing posts with label personnel management. Show all posts
Monday, September 6, 2010
Friday, September 4, 2009
Ego eats the brain
Ego eats the brain. I had heard this saying some years ago from a wise sage in the fire service. He was talking about how some people become consumed with the power that comes with their formal authority. When this happens, they lost touch with reality and start to believe they are the smartest person in the organization and their way of doing this is THE way to do things. It’s sad to see because everyone around the egocentric leader can see what is happening. However, the ego-driven leader, by definition that world revolves around their perceived self-importance, cannot see it.
In the end, the egocentric leader is no longer a leader. Because, by definition, a leader must have followers and those followers must be willing to follow the vision of the leader. This essential quality is eroded with egocentric leaders… and every follower of the egocentric leader lives a miserable existence. They are often reduced to be “yes” people to the boss for fear of reprisal. This gives the boss yet another stroke to that mammoth ego: “I must be right because everyone agrees with me.”
If you were to slip a copy of this blog under the door of your egocentric boss, they'd surely believe it was intended for someone else... because their ego has eaten their brain.
In the end, the egocentric leader is no longer a leader. Because, by definition, a leader must have followers and those followers must be willing to follow the vision of the leader. This essential quality is eroded with egocentric leaders… and every follower of the egocentric leader lives a miserable existence. They are often reduced to be “yes” people to the boss for fear of reprisal. This gives the boss yet another stroke to that mammoth ego: “I must be right because everyone agrees with me.”
If you were to slip a copy of this blog under the door of your egocentric boss, they'd surely believe it was intended for someone else... because their ego has eaten their brain.
Friday, July 3, 2009
Who moved my cheese?
If there was one book that I think contains on-point advice for what the fire service is going through right now it would be Spencer Johnson's New York Times Bestseller "Who moved my cheese?"
Who Moved My Cheese? has four characters. Two of them are mice named Snuff and Scurry and two are little people named Hem and Haw. The characters live in a maze that is the proverbial rendition of our life's environment... twists... turns... corners... unexpected things... you get the idea.
The characters are looking for cheese, which in this book represents one's happiness and success. Paired up, the mice and the little people set off on a trek through the maze in search of happiness and success (cheese). The mice and the little people come upon a cheese-rich cache at Cheese Station C.
The little people are content living off the success and happiness they are extracting from Cheese Station C and they develop a life around living off that cheese.
As it would happen, one day Sniff and Scurry arrive at Cheese Station C and find all the cheese is gone. They had been observing the cheese supply dwindling for some time so they're not terribly surprised by this finding. They were mentally prepared to set off on a new journey to find more cheese.
Later that same day, Hem and Haw also arrive at Cheese Station C and found the same thing... all the cheese was gone. They were angry and frustrated by this finding. Hem demanded to know "Who moved my cheese?" They were not prepared for this to happen. They fully expected their cheese would always be there for them. They throw a tantrum and go home hungry.
The next day Hem and Haw return to find the same thing... no cheese. Haw realizes the gravity of the situation and recommends embarking on a search to find some new cheese. Hem, still feeling victimized by the whole situation, voices his opposition to Haw's suggestion. Meanwhile, the mice searched and found a new cheese supply (at Cheese Station N).
And back at the cheeseless station (Cheese Station C) the little people are blaming each other for the lack of cheese and the situation they have found themselves in. Again, Haw proposes embarking in a search for new cheese. However, Hem is so comforted in his old routines and also afraid of the unknown that he continues to rebuke Haw's idea of moving on.
After days of living in denial the little people were still cheeseless. Eventually, Haw realizes he is gripped with fear and begins to laugh at himself. At that point, Haw realizes he needs to move on. As he enters the maze he chisels a note on the wall of Cheese Station C for Hem:
If You Do Not Change, You Can Become Extinct.
Haw is still fearful though of the new journey and he continues to write:
What Would You Do If You Weren't Afraid?
He ponders the question... then he sets off on his journey. Along the way, Haw finds a few scraps of cheese here and there that provides enough nourishment to allow him to continue his search. Haw's denial slowly wanes and he realizes the cheese didn't disappear suddenly. Rather, the supply diminished from being eaten.
Haw came across another empty cheese station and be began to worry again about his unknown future. But he had a new mindset now and he set his fears aside, realizing:
When you move beyond your fear, you feel free.
Haw decided to go back and visit Hem with the few bits of new cheese he has managed to find.
Stubborn and set in his way, Hem refuses to eat the new cheese.
Haw is disappointed at his friend's behavior, and decides to head back into the maze - searching farther and farther for new cheese (and having only limited success along the way).
Along the way, Haw leaves a trail of messages in the wall of the maze, hoping Hem will eventually embark on a search for new cheese and come along and read these messages.
Eventually after an extensive search, Haw finds Cheese Station N which contains an abundant supply of cheese. After eating, Haw reflects on his experience and writes these incredibly valuable lessons on happiness and success:
Change Happens
They Keep Moving The Cheese
Anticipate Change
Get Ready For The Cheese To Move
Monitor Change
Smell The Cheese Often So You Know When It Is Getting Old
Adapt To Change Quickly
The Quicker You Let Go Of Old Cheese, The Sooner You Can Enjoy New Cheese
Change
Move With The Cheese
Enjoy Change!
Savor The Adventure And Enjoy The Taste Of New Cheese!
Be Ready To Change Quickly And Enjoy It Again & Again
They Keep Moving The Cheese.
Now Haw inspects Cheese Station N every day and makes a habit of exploring different parts of the maze to prevent any complacency from setting in.
In this economy... the cheese is definitely being moved for a lot of people. Embrace these lessons from Spencer Johnson's great book. It may help you get through the turbulence that occurs when someone moves your cheese.
Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com
Who Moved My Cheese? has four characters. Two of them are mice named Snuff and Scurry and two are little people named Hem and Haw. The characters live in a maze that is the proverbial rendition of our life's environment... twists... turns... corners... unexpected things... you get the idea.
The characters are looking for cheese, which in this book represents one's happiness and success. Paired up, the mice and the little people set off on a trek through the maze in search of happiness and success (cheese). The mice and the little people come upon a cheese-rich cache at Cheese Station C.
The little people are content living off the success and happiness they are extracting from Cheese Station C and they develop a life around living off that cheese.
As it would happen, one day Sniff and Scurry arrive at Cheese Station C and find all the cheese is gone. They had been observing the cheese supply dwindling for some time so they're not terribly surprised by this finding. They were mentally prepared to set off on a new journey to find more cheese.
Later that same day, Hem and Haw also arrive at Cheese Station C and found the same thing... all the cheese was gone. They were angry and frustrated by this finding. Hem demanded to know "Who moved my cheese?" They were not prepared for this to happen. They fully expected their cheese would always be there for them. They throw a tantrum and go home hungry.
The next day Hem and Haw return to find the same thing... no cheese. Haw realizes the gravity of the situation and recommends embarking on a search to find some new cheese. Hem, still feeling victimized by the whole situation, voices his opposition to Haw's suggestion. Meanwhile, the mice searched and found a new cheese supply (at Cheese Station N).
And back at the cheeseless station (Cheese Station C) the little people are blaming each other for the lack of cheese and the situation they have found themselves in. Again, Haw proposes embarking in a search for new cheese. However, Hem is so comforted in his old routines and also afraid of the unknown that he continues to rebuke Haw's idea of moving on.
After days of living in denial the little people were still cheeseless. Eventually, Haw realizes he is gripped with fear and begins to laugh at himself. At that point, Haw realizes he needs to move on. As he enters the maze he chisels a note on the wall of Cheese Station C for Hem:
If You Do Not Change, You Can Become Extinct.
Haw is still fearful though of the new journey and he continues to write:
What Would You Do If You Weren't Afraid?
He ponders the question... then he sets off on his journey. Along the way, Haw finds a few scraps of cheese here and there that provides enough nourishment to allow him to continue his search. Haw's denial slowly wanes and he realizes the cheese didn't disappear suddenly. Rather, the supply diminished from being eaten.
Haw came across another empty cheese station and be began to worry again about his unknown future. But he had a new mindset now and he set his fears aside, realizing:
When you move beyond your fear, you feel free.
Haw decided to go back and visit Hem with the few bits of new cheese he has managed to find.
Stubborn and set in his way, Hem refuses to eat the new cheese.
Haw is disappointed at his friend's behavior, and decides to head back into the maze - searching farther and farther for new cheese (and having only limited success along the way).
Along the way, Haw leaves a trail of messages in the wall of the maze, hoping Hem will eventually embark on a search for new cheese and come along and read these messages.
Eventually after an extensive search, Haw finds Cheese Station N which contains an abundant supply of cheese. After eating, Haw reflects on his experience and writes these incredibly valuable lessons on happiness and success:
Change Happens
They Keep Moving The Cheese
Anticipate Change
Get Ready For The Cheese To Move
Monitor Change
Smell The Cheese Often So You Know When It Is Getting Old
Adapt To Change Quickly
The Quicker You Let Go Of Old Cheese, The Sooner You Can Enjoy New Cheese
Change
Move With The Cheese
Enjoy Change!
Savor The Adventure And Enjoy The Taste Of New Cheese!
Be Ready To Change Quickly And Enjoy It Again & Again
They Keep Moving The Cheese.
Now Haw inspects Cheese Station N every day and makes a habit of exploring different parts of the maze to prevent any complacency from setting in.
In this economy... the cheese is definitely being moved for a lot of people. Embrace these lessons from Spencer Johnson's great book. It may help you get through the turbulence that occurs when someone moves your cheese.
Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com
Tuesday, June 23, 2009
Get Involved... Make a Difference
For the past eight years I have had the honor of serving as a peer evaluator for candidates seeking accreditation (Chief Fire Officer) through the Commission on Public Safety Excellence. Among the requirements to be accredited is the candidates must make professional contributions. Most often, these contributions are in the form of serving in local, regional, state and national committees or candidates serving as instructors at regional, state and national conferences.
Once a person reaches the top level of their career ladder it would be easy to sit back, relax a little and relish your accomplishments. In fact, many, many chiefs do just that. They have lots of reasons for not getting involved and making a difference on the broader scale. If you try hard enough you can think up a good excuse to avoid doing anything you want. Equally, if you try hard enough you can find the time to give more than what your employer requires. Once you climb to the top of your career ladder, get involved... make a difference. It feels good and it's the right thing to do. My hat's off to the CFO candidates for giving back and making a difference.
Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com
Once a person reaches the top level of their career ladder it would be easy to sit back, relax a little and relish your accomplishments. In fact, many, many chiefs do just that. They have lots of reasons for not getting involved and making a difference on the broader scale. If you try hard enough you can think up a good excuse to avoid doing anything you want. Equally, if you try hard enough you can find the time to give more than what your employer requires. Once you climb to the top of your career ladder, get involved... make a difference. It feels good and it's the right thing to do. My hat's off to the CFO candidates for giving back and making a difference.
Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com
Sunday, June 21, 2009
Lions and Tigers and Bears, Oh My!
You remember that famous line from the Wizard of Oz. The mere thought of the existence of these scary creatures was enough to mortify the characters of the movie. The problem is, the were so fearful of unknown that they worked themselves into a frenzy over it. This is what happens sometimes when leaders are asked to look at doing business in a new or different way... to go down a new road... a proverbial "yellow brick road." There's lots of danger and suspense. Bad things can be waiting around every corner. Indeed, that could be the case.
But great new opportunities could be waiting around the corner as well and if the leader is not willing to venture down the road, they'll never know what could await them. Go on... live life a little. Take some risk and try new things. Conservative leaders may survive, but they surely will not thrive!
Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com
But great new opportunities could be waiting around the corner as well and if the leader is not willing to venture down the road, they'll never know what could await them. Go on... live life a little. Take some risk and try new things. Conservative leaders may survive, but they surely will not thrive!
Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com
Friday, June 12, 2009
A Few Good Men
I just got done watching A Few Good Men, one of my favorite movies. One of my favorite scenes in the movie is where Tom Cruise is prodding Jack Nicholson to admit he ordered a "Code Red." Cruise asks Nicholson for the truth and Nicholson responds with "You can't handle the truth!"
I can't tell you now many times throughout my 22 years as a fire chief I wanted to tell the elected officials and my bosses "You can't handle the truth" as they were contemplating budget cuts that would impact public safety. Most of the time, they didn't even ask the hard questions about impacts because... they couldn't handle the truth... and they knew it. Or, my boss would order me to make the council report devoid of the stark realities of the impacts... because the boss could not handle the truth.
As I read the headlines on fire service websites, I am saddened to see the fire service sustaining so many cuts, while other things move ahead full steam - like the one I recently read where they were cutting firefighter positions, but building a new baseball stadium. Good God!
It's easy for electeds to feel all warm and fuzzy when talking about building a new baseball stadium and it's damn uncomfortable to talk frankly about the stark reality that if you cut staffing, service levels suffer and the duties performed by the firefighters becomes more dangerous. There's not way to avoid it. That's the truth. But, as we sadly know, they can't handle the truth.
Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com
I can't tell you now many times throughout my 22 years as a fire chief I wanted to tell the elected officials and my bosses "You can't handle the truth" as they were contemplating budget cuts that would impact public safety. Most of the time, they didn't even ask the hard questions about impacts because... they couldn't handle the truth... and they knew it. Or, my boss would order me to make the council report devoid of the stark realities of the impacts... because the boss could not handle the truth.
As I read the headlines on fire service websites, I am saddened to see the fire service sustaining so many cuts, while other things move ahead full steam - like the one I recently read where they were cutting firefighter positions, but building a new baseball stadium. Good God!
It's easy for electeds to feel all warm and fuzzy when talking about building a new baseball stadium and it's damn uncomfortable to talk frankly about the stark reality that if you cut staffing, service levels suffer and the duties performed by the firefighters becomes more dangerous. There's not way to avoid it. That's the truth. But, as we sadly know, they can't handle the truth.
Richard B. Gasaway, PhD, EFO, CFO
website: http://www.richgasaway.com/
Another Blog: http://www.woppyjawed.blogspot.com/
E-mail: RBG3100@aol.com
Monday, December 22, 2008
Much to be thankful for
As we all know, the type of work we do does not take a holiday during the holidays. In fact, many fire and EMS services are often busier because of the stress and anxiety people have in their lives. In our profession we see the best and the worst of humanity and the Christmas holidays often put us in a position to see some pretty bad things.
Please take time to reflect on how good your life is and how fortunate you are to have been called this this vocation. No everyone can do what you do. That is why firefighters, paramedics, EMTs, police officers and all who provide public safety are so revered. Under the worst conditions, when everyone else would turn away, you rush in to help. It's your nature... its your duty... it's your calling.
During this holiday season, pause, give thanks to God for all your blessings, and thank those around you for standing by you in the good times and the bad times. Your support system (family and friends) is so incredibly important. Don't forget to let them know that. Merry Christmas to you all... and to all a good and fire safe night.
Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
Please take time to reflect on how good your life is and how fortunate you are to have been called this this vocation. No everyone can do what you do. That is why firefighters, paramedics, EMTs, police officers and all who provide public safety are so revered. Under the worst conditions, when everyone else would turn away, you rush in to help. It's your nature... its your duty... it's your calling.
During this holiday season, pause, give thanks to God for all your blessings, and thank those around you for standing by you in the good times and the bad times. Your support system (family and friends) is so incredibly important. Don't forget to let them know that. Merry Christmas to you all... and to all a good and fire safe night.
Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
Saturday, December 6, 2008
The foundation of a great fire department
The foundation of a great fire department is built in three things: A strong organizational MISSION, an articulate and forward-thinking VISION, strong CORE VALUES. When I talk with departments that are having problems it almost always comes down to problems with members being out of focus as to the real reason they joined the fire service in the first place. As leaders, we have an obligation to ensure our members are involved in the development of the mission, are well-informed of the department's vision (direction), and live by the core values that are non-negotiable.
It doesn't matter if you are a formal leader or an informal leader, holding each other accountable for behavior that is consistent with the mission, vision, and core values is everyone's responsibility. Remember, if you allow undesirable behavior, it is the same as giving your permission for it to occur.
Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
It doesn't matter if you are a formal leader or an informal leader, holding each other accountable for behavior that is consistent with the mission, vision, and core values is everyone's responsibility. Remember, if you allow undesirable behavior, it is the same as giving your permission for it to occur.
Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
Tuesday, November 18, 2008
Training and development: An investment in your people
As municipalities and fire departments look to tighten their budget belts, some tough decisions are sure to be made. One area sure to be evaluated is the budget for training and professional development. Cities and departments who reduce or eliminate this item are taking a short-term and short-sided view of how important it is, especially when budgets are tight, to ensure your employees have access to the latest technologies and techniques to be the most efficient and effective employees they can be. And while they are working extra hard to "do more with less" you can show them how much you appreciate their efforts by rewarding them with additional training and development. It is truly a "win-win" scenario. The employee feels appreciated, and the employer gains the benefit of a smarter employee. I cannot think of a better way to spend a budget dollar than on training and development.
Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/
Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/
Sunday, November 9, 2008
Election Results
The election is over and the voters have spoken. Regardless of whether you are republican, democrat, independent or another party, you are first, and foremost, and American. We have an obligation to support our elected leaders. If there was one thing that bothered me most about this election season, it was how negative the politics were and how easy it was for some politicians to throw our President under the bus. I don't agree with all the policies of our present Administration as I am confident I will not agree with all the policies of our new President and his Administration. But that does not mean I have to be mean spirited and attack the man because I think (from the comfort of my living room) that I could do a better job. It's not fair.
If you think you can do a better job than someone who holds and elected office, then run for that office. And if you do run for office, for God's sake, please tell me about the things you can do to make my life better (and less complicated). I don't want to hear you bash your opponent. Even if every bad thing you say about your opponent is true, it does not make me want to vote for you. I judge your behavior on the campaign trail as the behavior I can expect from you when you are in office. Don't tell me how you are a team player, a great communicator and a great problem solver, and then behave in ways that are not consistent with those qualities when dealing with your opponent. It makes you look like a hypocrite.
We are going through some tough times. Tough times do not build character, it exposes it. As a leader, people are watching you to and they take their cues from you about how to behave. Show yourself as a calm and predictable leader, worthy of the trust and confidence that your followers so desperately want to have in you.
Best wishes to our outgoing President George Bush and the members of his Administration. Thank you to Senator John McCain and Governor Sarah Palin for their desire to lead our great country. Congratulations to President-elect Barack Obama and Vice President-elect Joe Biden on a well-run campaign. I wish you much success with the challenges you will face when you take office. Your success will mean our success.
Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
If you think you can do a better job than someone who holds and elected office, then run for that office. And if you do run for office, for God's sake, please tell me about the things you can do to make my life better (and less complicated). I don't want to hear you bash your opponent. Even if every bad thing you say about your opponent is true, it does not make me want to vote for you. I judge your behavior on the campaign trail as the behavior I can expect from you when you are in office. Don't tell me how you are a team player, a great communicator and a great problem solver, and then behave in ways that are not consistent with those qualities when dealing with your opponent. It makes you look like a hypocrite.
We are going through some tough times. Tough times do not build character, it exposes it. As a leader, people are watching you to and they take their cues from you about how to behave. Show yourself as a calm and predictable leader, worthy of the trust and confidence that your followers so desperately want to have in you.
Best wishes to our outgoing President George Bush and the members of his Administration. Thank you to Senator John McCain and Governor Sarah Palin for their desire to lead our great country. Congratulations to President-elect Barack Obama and Vice President-elect Joe Biden on a well-run campaign. I wish you much success with the challenges you will face when you take office. Your success will mean our success.
Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
Monday, November 3, 2008
Economic Opportunities
Unless you are living under a rock, you know we are experiencing tough times. High energy costs, home foreclosures, corporate and financial industry failures, stock market downturns... it all seems like bad news. But in this bad news, there may be opportunity.
As cities begin to feel the strain of these difficult economic times, so will the fire department. For example, I believe many fire departments will be asked to take budget cuts, to reduce staffing, to cut services, downsize training, and more.
When this happens, you will be at a crossroads. You can go down the path of slash and burn, painful cuts and reduced service. Or, alternatively, you can look for new and creative ways to ensure your customer continues to get great service.
Look at the way you provide services. Do you send a full response assignment to every alarm drop? Maybe you don't have to do that. Do you bring every member in from home for every call for service? Maybe you don't have to do that. Is your department surrounded by other communities who duplicates every service you provide? Maybe it's time to strike up some regional cooperation. Or... dare I say it... mergers and consolidations. When you eliminate the duplication of services, money is saved. Money that can be put toward ensuring the residents receive the same, or improved levels of care during difficult economic times.
These challenging economic times are going to require changes in the way you do business. Do you want to be pushed and forced to change? Or do you want to be proactive and a leader of change? The time to decide is now... because the forces of change are already set in motion.
Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/
As cities begin to feel the strain of these difficult economic times, so will the fire department. For example, I believe many fire departments will be asked to take budget cuts, to reduce staffing, to cut services, downsize training, and more.
When this happens, you will be at a crossroads. You can go down the path of slash and burn, painful cuts and reduced service. Or, alternatively, you can look for new and creative ways to ensure your customer continues to get great service.
Look at the way you provide services. Do you send a full response assignment to every alarm drop? Maybe you don't have to do that. Do you bring every member in from home for every call for service? Maybe you don't have to do that. Is your department surrounded by other communities who duplicates every service you provide? Maybe it's time to strike up some regional cooperation. Or... dare I say it... mergers and consolidations. When you eliminate the duplication of services, money is saved. Money that can be put toward ensuring the residents receive the same, or improved levels of care during difficult economic times.
These challenging economic times are going to require changes in the way you do business. Do you want to be pushed and forced to change? Or do you want to be proactive and a leader of change? The time to decide is now... because the forces of change are already set in motion.
Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/
Sunday, October 26, 2008
The Leader's Toolbox on Firehouse.com
Join Dr. Richard B. Gasaway as he hosts the Leader's Toolbox podcast program on Firehouse.com.
http://dynamic.firehouse.com/broadcast/category/the-leaders-toolbox/
Richard G. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
http://dynamic.firehouse.com/broadcast/category/the-leaders-toolbox/
Richard G. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
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