The best way to predict your future is to create it. It has been proven over and over again that we move in the direction of our most dominate thoughts. If those thoughts are of pessimism and failure, we will behave in pessimistic ways and drift in the direction of failure. Our mental voice compels our actions.
Conversely, if our thoughts are of optimism and success, we will behave in optimistic ways and be compelled in the direction of success.
Think about the inner voice that is driving your thoughts… and actions. Like it or not, you have become exactly what you tell yourself you are. I doubt many successful people see themselves as failures. Likewise, there probably aren’t very many failures who see themselves as successful. If you don’t like where you are in life you can change it. Start with your mental programming.
An excellent first step is to develop a personal mission statement – a testimonial of who you are. Or perhaps better stated, the ideal self you want to be. State it in the presence tense and focus entirely on the positive aspects of who you are. Here’s an example:
I am a highly respected and successful ___________ (fill in the blank). I am well-respected by my peers and professional associates. I am a loving partner and parent who respects the individuality of my family members and support them wholeheartedly.
You get the idea. There’s no limit to the size of the statement. The number of elements should relate to the most important aspects of your life: Spirituality, family, vocation, health, interests, etc. It’s not necessary to put the items in priority order so long as you capture all of them. Some aspects of your personal mission statement may not represent who you are today. It’s more likely going to represent who you want to become. Some parts of it may represent who you are today, so long as that is who you want to be.
As you do this, write it down, print it out and post it in prominent places – on your refrigerator, on your bathroom mirror, on the dashboard of your car, on your computer terminal. While you should memorize your personal mission statement, you should also write it and read it out loud over and over again. This stimulates multiple senses. Writing it is tactile stimulation. Reading it is visual stimulation. Reading out loud is auditory stimulation. The more senses you stimulate the deeper the message will be seated into your subconscious memory.
Your positive self-talk will lead you in the direction of doing things that achieve your personal mission statement and, best of all, toward becoming the person you really want to become. The best way to predict your future is to create it and that starts with a personal mission statement that drives your actions.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Executive Director
Center for the Advancement of Situational Awareness & Decision Making
Showing posts with label fire service leadership. Show all posts
Showing posts with label fire service leadership. Show all posts
Sunday, May 29, 2011
Thursday, May 26, 2011
Seek first to understand...
Seek first to understand…
Here’s an exercise you can do at an officer’s meeting to help your supervisors improve their coaching skills. Give them the following scenario:
“You have a subordinate who is misbehaving. In one sentence, write how you would handle it.”
Then have each of the officers report out on what they would do. As each tells how they would handle it, keep score by putting a hash mark beside one of the following three categories (though don’t share the categories with them until all the answers have been given).
Tell-Inform-Instruct-Advise
Ask-Understand-Discuss-Learn
Unsure
All of the responses will fall into one of the three categories above and if your session is like most I facilitate in my leadership develop programs, you’ll see that most of the responses fall into the first category.
If that happens, you will have a teachable moment. The best officers/supervisors are those who seek first to understand, then to be understood (from Steven Covey’s 7 Habits of Highly Effective People).
All too often an officer wants to jump right into the solution to the problem… telling… informing… instructing… and advising… usually with a healthy dose of threatened disciplinary action for non-compliance to the officer’s demands. Talk about the set-up for a bad coaching session.
The best officers seek to understand why the behavior is happening and then try to work with the subordinate to develop an action plan to improve the performance to meet the acceptable standards of the organization. That, my friends, is the set-up for success!
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Executive Director
Center for the Advancement of Situational Awareness & Decision Making
www.RichGasaway.com
Here’s an exercise you can do at an officer’s meeting to help your supervisors improve their coaching skills. Give them the following scenario:
“You have a subordinate who is misbehaving. In one sentence, write how you would handle it.”
Then have each of the officers report out on what they would do. As each tells how they would handle it, keep score by putting a hash mark beside one of the following three categories (though don’t share the categories with them until all the answers have been given).
Tell-Inform-Instruct-Advise
Ask-Understand-Discuss-Learn
Unsure
All of the responses will fall into one of the three categories above and if your session is like most I facilitate in my leadership develop programs, you’ll see that most of the responses fall into the first category.
If that happens, you will have a teachable moment. The best officers/supervisors are those who seek first to understand, then to be understood (from Steven Covey’s 7 Habits of Highly Effective People).
All too often an officer wants to jump right into the solution to the problem… telling… informing… instructing… and advising… usually with a healthy dose of threatened disciplinary action for non-compliance to the officer’s demands. Talk about the set-up for a bad coaching session.
The best officers seek to understand why the behavior is happening and then try to work with the subordinate to develop an action plan to improve the performance to meet the acceptable standards of the organization. That, my friends, is the set-up for success!
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Executive Director
Center for the Advancement of Situational Awareness & Decision Making
www.RichGasaway.com
Thursday, May 19, 2011
Situational leadership: Using the right tool
How to handle a particular personnel situation is often the topic of interview questions for promotion. These can be difficult to answer because the question rarely contains all of the information needed to make a good decision. This can work to your advantage or to you disadvantage depending on how you choose to resolve the use.
In most cases, the short answer to how you’d respond to a personnel issue should be “It depends.” However, if you stop there you’re probably not going to score well on the interview. Take the response to the next step and share with the panel what it depends on. What are the critical criteria that are essential to evaluate to make a good decision.
Say “It depends on additional information that provides the critical criteria that would help me make a quality decision. In this scenario, that criteria would include…” and then list the things you would consider when evaluating the situation and how you would respond. There are many ways to handle problems and each scenario is dependent on the situation.
The best leaders have many tools in their toolbox to help them build and maintain successful organizations. If their only tool were a hammer, then every problem would look like a nail. If a hammer is your only tool, you’ll end up using the hammer on a board that needed a saw. This will cause you expend unneeded energy because you used the wrong tool. You may eventually shorten the board by beating it until it breaks. Obviously, there’s a better way to get the task complete. Use the right tool, at the right time, in the right way, under the right conditions. That’s situational leadership!
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Executive Director
Center for the Advancement of Situational Awareness & Decision Making
www.RichGasaway.com
In most cases, the short answer to how you’d respond to a personnel issue should be “It depends.” However, if you stop there you’re probably not going to score well on the interview. Take the response to the next step and share with the panel what it depends on. What are the critical criteria that are essential to evaluate to make a good decision.
Say “It depends on additional information that provides the critical criteria that would help me make a quality decision. In this scenario, that criteria would include…” and then list the things you would consider when evaluating the situation and how you would respond. There are many ways to handle problems and each scenario is dependent on the situation.
The best leaders have many tools in their toolbox to help them build and maintain successful organizations. If their only tool were a hammer, then every problem would look like a nail. If a hammer is your only tool, you’ll end up using the hammer on a board that needed a saw. This will cause you expend unneeded energy because you used the wrong tool. You may eventually shorten the board by beating it until it breaks. Obviously, there’s a better way to get the task complete. Use the right tool, at the right time, in the right way, under the right conditions. That’s situational leadership!
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Executive Director
Center for the Advancement of Situational Awareness & Decision Making
www.RichGasaway.com
Saturday, May 14, 2011
Control your reactions
Many times throughout my career I have been in a position to promote (or not promote) firefighters into positions of leadership. Sometimes the decision was hard because I was blessed with a number of highly qualified candidates. Other times the decision was easy because I had one candidate who stood out among their peers.
In communicating the decision to the candidates who were not selected, I have noticed the bad news presents an opportunity for a reaction on their part. How they react to the bad news is what I want to address.
Some of the candidates reacted in a way that was so positive and professional that it actually made me regret that I did not promote them. I saw a level of maturity that was absolutely impressive. When I have witnessed this, I have gone out of my way to give this candidate personal time and attention to help ensure the next time I have an officer position open up, they will be the leading candidate. In the bad news I saw their potential shine.
Some candidates, on the other hand, reacted in a way that was so negative and so unprofessional that it confirmed to me that I had made the right decision. I saw a level of maturity that was very unimpressive. When I have witnessed this, I have assured myself that the right decision was made not to promote this person and affirmed this person will likely never be promoted to a position of leadership. A little bit of bad news caused them to self-destruct. That’s not the kind of leader I want on my team.
If things don’t go your way, maintain your professionalism and fashion a positive, supportive response, even if you have to fake it. Being a loser hurts but you should invest great effort in ensuring you use your pain to compel you to address your shortcomings and to become a better qualified leader. If you take that pain and decide someone needs to pay a price for the injustice you faced, your behavior will only affirm to the boss the right decision was made. You may not control what happens to you, but you are in complete control of how you react to what happens to you.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Executive Director, Center for the Advancement of Situational Awareness & Decision Making
www.RichGasaway.com
In communicating the decision to the candidates who were not selected, I have noticed the bad news presents an opportunity for a reaction on their part. How they react to the bad news is what I want to address.
Some of the candidates reacted in a way that was so positive and professional that it actually made me regret that I did not promote them. I saw a level of maturity that was absolutely impressive. When I have witnessed this, I have gone out of my way to give this candidate personal time and attention to help ensure the next time I have an officer position open up, they will be the leading candidate. In the bad news I saw their potential shine.
Some candidates, on the other hand, reacted in a way that was so negative and so unprofessional that it confirmed to me that I had made the right decision. I saw a level of maturity that was very unimpressive. When I have witnessed this, I have assured myself that the right decision was made not to promote this person and affirmed this person will likely never be promoted to a position of leadership. A little bit of bad news caused them to self-destruct. That’s not the kind of leader I want on my team.
If things don’t go your way, maintain your professionalism and fashion a positive, supportive response, even if you have to fake it. Being a loser hurts but you should invest great effort in ensuring you use your pain to compel you to address your shortcomings and to become a better qualified leader. If you take that pain and decide someone needs to pay a price for the injustice you faced, your behavior will only affirm to the boss the right decision was made. You may not control what happens to you, but you are in complete control of how you react to what happens to you.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Executive Director, Center for the Advancement of Situational Awareness & Decision Making
www.RichGasaway.com
Sunday, May 8, 2011
Managing up the chain of command
Anyone, in any capacity in any organization can display the qualities of leadership. To be a leader is to influence others to see things in a different way or to use influence to compel change.
One of the best ways to influence change in an organization is to bump the ideas up the chain of command. How you do this will have a significant correlation to your success. Many bosses don't like their underlings telling them what they should be doing or what direction they should be leading the organization. So, best to avoid being so blunt with the boss.
A better approach is the soft sell. Wait for the time to be right and then float the idea past the boss. If you're really coy about it you can actually do this in such a way that the boss thinks the idea was his or hers. If you can do that, it's far more likely to get traction. If the idea doesn't take hold. Don't become too pushy. Rather, be patient and wait for another opportunity for the idea to be floated. This time you might say "The solution to this problem is very similar to the ideas we were talking about a few weeks ago." Notice... you don't say "MY idea..."
You'll be amazed how much you can get accomplished through your boss when you don't care who takes the credit. If you want a better organization, let go of the credit and let all your good ideas become your boss's ideas. With some finesse, it is possible to manage up the chain of command.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Gasaway Consulting Group
www.RichGasaway.com
One of the best ways to influence change in an organization is to bump the ideas up the chain of command. How you do this will have a significant correlation to your success. Many bosses don't like their underlings telling them what they should be doing or what direction they should be leading the organization. So, best to avoid being so blunt with the boss.
A better approach is the soft sell. Wait for the time to be right and then float the idea past the boss. If you're really coy about it you can actually do this in such a way that the boss thinks the idea was his or hers. If you can do that, it's far more likely to get traction. If the idea doesn't take hold. Don't become too pushy. Rather, be patient and wait for another opportunity for the idea to be floated. This time you might say "The solution to this problem is very similar to the ideas we were talking about a few weeks ago." Notice... you don't say "MY idea..."
You'll be amazed how much you can get accomplished through your boss when you don't care who takes the credit. If you want a better organization, let go of the credit and let all your good ideas become your boss's ideas. With some finesse, it is possible to manage up the chain of command.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Gasaway Consulting Group
www.RichGasaway.com
Monday, January 17, 2011
Reflections on the Utah Winter Fire School
I just returned from presenting three days of leadership and safety programs for the Utah Winter Fire School, hosted by the Utah Valley University. As professional speaking is my vocation, I have many opportunities to present at fire schools each year around the country. This allows me to see fire schools that are amazingly well organized and some that are, well, scary.
The Utah Winter Fire School falls into the category of the former. The hosts were easy to work with and clear and timely with all their communications with me. They picked me up at the airport, took me to dinner, and made sure I got checked into my hotel room without any issues. These are especially nice gestures for out of state instructors that I appreciated very much.
But the thing that amazed me most about the program was the briefing the instructors received in the morning on the first day of the school. There, the Incident Commander provide an Incident Action Plan to the instructors and school support staff. They had all the bases covered and personnel were asisgned to attend to every detail.
I had two minor problems in my classroom, one involved the size of my projection screen (too small) and the other involved needing a cable to connect my computer to the overhead sound system. For both items my issues were treated like the school's top priority and were resolved within minutes.
At lunch time, there was a buffet provided for the instructors which kept me from having to wonder away from the convention center to areas of town that were unfamiliar to me. This also allowed me to eat quickly and get back to my classroom to meet with students who may have questions about the morning program.
There were no details overlooked by the staff. They had a professional registration area set up, distributed name tags on lanyards, gave out copies of the state's training magazine, and had a really nice vendor area (and the vendors sponsored meals and snacks).
Above all, everyone was amazingly nice and accomodating. If I was asked once, I was asked a dozen times if I needed anything or if everything was ok for me. And when they asked, it was genuine, not just something to say. The students were equally impressive. They were engaged and eager to learn. They asked really good questions and were good sports when I joked with them.
This was my first time ever presenting in Utah and for the Utah Valley University. I feel as if I returned home from one of the best experiences an instructor could have. In a word... impressive.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
http://www.richgasaway.com/
The Utah Winter Fire School falls into the category of the former. The hosts were easy to work with and clear and timely with all their communications with me. They picked me up at the airport, took me to dinner, and made sure I got checked into my hotel room without any issues. These are especially nice gestures for out of state instructors that I appreciated very much.
But the thing that amazed me most about the program was the briefing the instructors received in the morning on the first day of the school. There, the Incident Commander provide an Incident Action Plan to the instructors and school support staff. They had all the bases covered and personnel were asisgned to attend to every detail.
I had two minor problems in my classroom, one involved the size of my projection screen (too small) and the other involved needing a cable to connect my computer to the overhead sound system. For both items my issues were treated like the school's top priority and were resolved within minutes.
At lunch time, there was a buffet provided for the instructors which kept me from having to wonder away from the convention center to areas of town that were unfamiliar to me. This also allowed me to eat quickly and get back to my classroom to meet with students who may have questions about the morning program.
There were no details overlooked by the staff. They had a professional registration area set up, distributed name tags on lanyards, gave out copies of the state's training magazine, and had a really nice vendor area (and the vendors sponsored meals and snacks).
Above all, everyone was amazingly nice and accomodating. If I was asked once, I was asked a dozen times if I needed anything or if everything was ok for me. And when they asked, it was genuine, not just something to say. The students were equally impressive. They were engaged and eager to learn. They asked really good questions and were good sports when I joked with them.
This was my first time ever presenting in Utah and for the Utah Valley University. I feel as if I returned home from one of the best experiences an instructor could have. In a word... impressive.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
http://www.richgasaway.com/
Monday, December 6, 2010
Five things to prepare for advancement
Recently I received an inquiry from a fire officer who was looking for advice about what he could do to prepare for career advancement. After some reflection and notetaking, I spent the majority of my time figuring out how to get the list down to five. Here they are (listed randomly).
1. Accelerate your learning:
a. Read top rated leadership books (get them from the library for free). Some of the classics will be available on audio book).
b. Read a book on the fundamentals of supervision (not the latest and greatest fads book... a book on tried and true fundamentals.
c. Read Fire Engineering, Firehouse and Fire Chief magazines (on-line content is free).
2. Broaden your perspectives by exposing yourself to new ways of thinking:
a. Attend a business seminar that is not fire-related (Fred Pryor-type).
b. Visit websites where innovative thinkers are celebrated (www.TED.com).
3. Rehearse your performance:
a. Create scenarios (management and fireground) that you have to manage through. Script out your course of action, then critique your performance.
b. Record yourself (audio and/or video)... depends on the scenario and play it back and watch/listen to your performance. Rate it and make a plan to improve.
4. Learn from the mistakes of others:
a. Avidly read near miss and line-of-duty casualty reports. Vividly imagine yourself being there where things are going bad. Don't be a judge of what happened. Try to understand why it happened and how you could prevent that happening when you are in charge.
5. Develop a mentor relationship:
a. Find someone to serve as a mentor... someone who has accomplished what it is you want to accomplish. Learn from them. They've made mistakes. Learn from that. They've done things that work well. Learn from that.
b. Have someone you can turn to when you are faced with a challenging situation and you want a sounding board for how to work through it.
c. Consider hiring a coach to help improve your performance and help you prepare for advancement.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
1. Accelerate your learning:
a. Read top rated leadership books (get them from the library for free). Some of the classics will be available on audio book).
b. Read a book on the fundamentals of supervision (not the latest and greatest fads book... a book on tried and true fundamentals.
c. Read Fire Engineering, Firehouse and Fire Chief magazines (on-line content is free).
2. Broaden your perspectives by exposing yourself to new ways of thinking:
a. Attend a business seminar that is not fire-related (Fred Pryor-type).
b. Visit websites where innovative thinkers are celebrated (www.TED.com).
3. Rehearse your performance:
a. Create scenarios (management and fireground) that you have to manage through. Script out your course of action, then critique your performance.
b. Record yourself (audio and/or video)... depends on the scenario and play it back and watch/listen to your performance. Rate it and make a plan to improve.
4. Learn from the mistakes of others:
a. Avidly read near miss and line-of-duty casualty reports. Vividly imagine yourself being there where things are going bad. Don't be a judge of what happened. Try to understand why it happened and how you could prevent that happening when you are in charge.
5. Develop a mentor relationship:
a. Find someone to serve as a mentor... someone who has accomplished what it is you want to accomplish. Learn from them. They've made mistakes. Learn from that. They've done things that work well. Learn from that.
b. Have someone you can turn to when you are faced with a challenging situation and you want a sounding board for how to work through it.
c. Consider hiring a coach to help improve your performance and help you prepare for advancement.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
Tuesday, September 14, 2010
The value of networking
I had a wonderful morning. I got the opportunity to meet and network with another professional speaker/consultant. It was refreshing to learn that our two worlds are very similar and that many of our challenges are the same. I enjoy learning how others have achieved success in their lives and about the turns and bumps they've had along the way.
This particular person is exceptionally upbeat and I enjoyed drawing energy from his demeanor and outlook on our profession and his passion to help others achieve success.
During the discussion I learned of some new opportunities for the delivery of programs to audiences from his circles and he learned of similar opportunities from audiences in my circles.
It was truly a win-win networking session. We never know what opportunities are just around the corner or who we may meet that can open doors and windows for us. I am thankful for having made this new connection, with a new association, and maybe even a new friendship. A couple hours in a coffee shop well spent.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
This particular person is exceptionally upbeat and I enjoyed drawing energy from his demeanor and outlook on our profession and his passion to help others achieve success.
During the discussion I learned of some new opportunities for the delivery of programs to audiences from his circles and he learned of similar opportunities from audiences in my circles.
It was truly a win-win networking session. We never know what opportunities are just around the corner or who we may meet that can open doors and windows for us. I am thankful for having made this new connection, with a new association, and maybe even a new friendship. A couple hours in a coffee shop well spent.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
Monday, September 6, 2010
On Dependability
To be dependable means you can be relied on to perform your duties properly and timely. It also means you can be trusted by others to get the job done. To be dependable, one must support the rules of hte organization and follow the chain of command when addressing issues and concerns.
A dependable person gives every assignment their best effort toward the achievement of high standards of performance. To be dependable a leader must set the example of dependable performance.
I have had the pleasure to work with some very dependable firefighters and fire officers. And, sadly, I have also had the misfortune of working with people who talk a good game but deliver very little. They make hollow promises and try to fool others that they are an A-player. You can imagine which of the two were most enjoyable to work with. Be dependable.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
A dependable person gives every assignment their best effort toward the achievement of high standards of performance. To be dependable a leader must set the example of dependable performance.
I have had the pleasure to work with some very dependable firefighters and fire officers. And, sadly, I have also had the misfortune of working with people who talk a good game but deliver very little. They make hollow promises and try to fool others that they are an A-player. You can imagine which of the two were most enjoyable to work with. Be dependable.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
Friday, February 5, 2010
The measure of success
How does someone measure success? Some would say by the accumulation of stuff (houses, cars, boats, and other motorized toys). Others might say by size of the bank account (inclusive of stocks and bonds). I disagree with both.
I was told a very long time ago by a very wise person that I should measure my success by how much I help others succeed. In other words, the more I help other people achieve what they want in live, the more successful I will become. It took me a while to grasp on to the concept that helping other people be successful would some how make me feel successful.
However, having embraced that philosophy for nearly 30 years, I can honestly say it does work and I feel incredibly successful for having helped so many other people achieve their goals. In just the past several months I have provided coaching to three persons who want a career in the fire service. As their coach, it’s not my job to tell them what they want to hear. It’s my job to give them the unvarnished truth about their chances of success and how to improve those chances.
I also had a conversation with an associate of mine whom I helped with some advice more than 15 years ago. I told him that when he became successful, he would have an obligation to help someone else the way I helped him. The purpose of his call was to tell me that he had done for someone else exactly what I had done for him so many years ago. And so, the cycle repeats itself. Helping others makes me feel successful. Give it a try. You may be amazed at how good it feels to help someone else get what THEY want.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
RBG3100@aol.com
I was told a very long time ago by a very wise person that I should measure my success by how much I help others succeed. In other words, the more I help other people achieve what they want in live, the more successful I will become. It took me a while to grasp on to the concept that helping other people be successful would some how make me feel successful.
However, having embraced that philosophy for nearly 30 years, I can honestly say it does work and I feel incredibly successful for having helped so many other people achieve their goals. In just the past several months I have provided coaching to three persons who want a career in the fire service. As their coach, it’s not my job to tell them what they want to hear. It’s my job to give them the unvarnished truth about their chances of success and how to improve those chances.
I also had a conversation with an associate of mine whom I helped with some advice more than 15 years ago. I told him that when he became successful, he would have an obligation to help someone else the way I helped him. The purpose of his call was to tell me that he had done for someone else exactly what I had done for him so many years ago. And so, the cycle repeats itself. Helping others makes me feel successful. Give it a try. You may be amazed at how good it feels to help someone else get what THEY want.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
RBG3100@aol.com
Friday, January 22, 2010
Strategic Planning is like Vacation Planning
Think about what it takes to plan a vacation. You have to consider who’s going with you; what you’re going to do; when you’re going to go; where you’re going to go; why you’re going in the first place; and, how you’re going to get there. In other words, the five W’s and an H (who, what, when, where, why, and how). The same is true when you think about strategic planning in your organization.
As the leader of the organization, you’re the driver or pilot, or engineer (depending on the mode of transportation you select) and the members of the organization are on board (hopefully) and going along for the ride. To get them on-board (i.e., buy-in) requires commitment and preparation on their part. They may have to be convinced, especially if they don’t know where the organization is going and why.
Think about if you wanted someone to go on vacation with you but you did not share the details of the five W’s and the H. Can you see how they’d be concerned and perhaps lack commitment to blindly follow you? To follow blindly in any direction is scary. You can run into trouble, you can get hurt, you can fail and look foolish.
If you want to have the best success with the strategic direction of your organization, get the members involved in the process of setting the direction and then communicate all the details of where you’re going, how you’re getting there, why it’s important to go there… you know… the five W’s and an H.
Fire Chief (ret.) Richard B. Gasaway, PHD, EFO, CFO, MICP
www.RichGasaway.com
[Note: This posting can also be found on "The Bleeding Edge of Change" at www.Firehouse.com]
As the leader of the organization, you’re the driver or pilot, or engineer (depending on the mode of transportation you select) and the members of the organization are on board (hopefully) and going along for the ride. To get them on-board (i.e., buy-in) requires commitment and preparation on their part. They may have to be convinced, especially if they don’t know where the organization is going and why.
Think about if you wanted someone to go on vacation with you but you did not share the details of the five W’s and the H. Can you see how they’d be concerned and perhaps lack commitment to blindly follow you? To follow blindly in any direction is scary. You can run into trouble, you can get hurt, you can fail and look foolish.
If you want to have the best success with the strategic direction of your organization, get the members involved in the process of setting the direction and then communicate all the details of where you’re going, how you’re getting there, why it’s important to go there… you know… the five W’s and an H.
Fire Chief (ret.) Richard B. Gasaway, PHD, EFO, CFO, MICP
www.RichGasaway.com
[Note: This posting can also be found on "The Bleeding Edge of Change" at www.Firehouse.com]
Friday, January 1, 2010
When will the jobs come back?
If there is one thing about the recession that has caused my heart to ache it’s the reduction in firefighter staffing in many communities. Some economists have argued that economic downturns can force businesses and governments to examine their operations and find more efficient ways to operate. On the surface that sounds good. We want our governments to operate efficiently and we want to be good stewards of the public dollar.
However, the budgets of many fire departments have been chiseled away over the past ten years and all the while these departments were taking steps to reduce expenses and improve their efficiencies. Stated another way, they have become mean and lean, finding creative ways to provide the most essential services with minimal staffing. There was no more proverbial blood in the turnip. So, when cities looked for the next round of cuts there was nothing left to cut except personnel.
Now we’re being told by the economists and the federal government that the recession is over. So what is to come of fire departments in a post-recession (recovery) period? Will the jobs come back? My prediction is they will not (at least not in the short term). I am not a pessimist and I so much want to see the jobs of my brothers and sisters restored.
In my travels I have kept tuned in to what local leaders have been saying, both publicly and privately. This is what I hear them saying… Fire departments have been over staffed and over funded for years and the recession gave elected and appointed leaders the opportunity (a good excuse) to cut out the “excess” with a good reason to propose reductions (the economy). Some of these elected and appointed officials give me the appearance they are actually smug and gloating in their successful attempts to reduce the size of the fire department.
Some fire department leaders have vocally opposed the reductions. Some leaders have resigned their positions or retired out of protest. Union leaders have stood their ground, but only with marginal success.
So when will the jobs come back? My prediction is the jobs will return very slowly, if at all. I also predict that it will take a crisis to reinstate firefighter (and for that matter police officer jobs). We all know this type of reaction is commonplace. There has to be an incident that results in serious injuries or fatalities. Then, and only then, do the elected and appointed officials begin to take grief from their constituents and the calls for action are heeded.
My concern is this: Firefighters are sworn protectors of humankind. Firefighters are wired for action. And unlike some elected and appointed leaders, firefighters will not play politics with the lives of residents. All of this spells the potential for the crisis previously mentioned to involve the lives of firefighters.
I am hopeful that firefighters and their command officers are having meaningful discussions about how the strategies and tactics should be adjusted based on cuts in staffing. I fear that firefighters will continue to fight fires the same way they always have and that is the recipe for a disastrous outcome.
To all my brothers and sisters I ask you that in these challenging times, if your department’s line staffing has been reduced, work smarter and discuss among your colleagues how to adjust your standard operating procedures. Remember that you mean the world to someone… act accordingly and take steps to ensure you safety.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
However, the budgets of many fire departments have been chiseled away over the past ten years and all the while these departments were taking steps to reduce expenses and improve their efficiencies. Stated another way, they have become mean and lean, finding creative ways to provide the most essential services with minimal staffing. There was no more proverbial blood in the turnip. So, when cities looked for the next round of cuts there was nothing left to cut except personnel.
Now we’re being told by the economists and the federal government that the recession is over. So what is to come of fire departments in a post-recession (recovery) period? Will the jobs come back? My prediction is they will not (at least not in the short term). I am not a pessimist and I so much want to see the jobs of my brothers and sisters restored.
In my travels I have kept tuned in to what local leaders have been saying, both publicly and privately. This is what I hear them saying… Fire departments have been over staffed and over funded for years and the recession gave elected and appointed leaders the opportunity (a good excuse) to cut out the “excess” with a good reason to propose reductions (the economy). Some of these elected and appointed officials give me the appearance they are actually smug and gloating in their successful attempts to reduce the size of the fire department.
Some fire department leaders have vocally opposed the reductions. Some leaders have resigned their positions or retired out of protest. Union leaders have stood their ground, but only with marginal success.
So when will the jobs come back? My prediction is the jobs will return very slowly, if at all. I also predict that it will take a crisis to reinstate firefighter (and for that matter police officer jobs). We all know this type of reaction is commonplace. There has to be an incident that results in serious injuries or fatalities. Then, and only then, do the elected and appointed officials begin to take grief from their constituents and the calls for action are heeded.
My concern is this: Firefighters are sworn protectors of humankind. Firefighters are wired for action. And unlike some elected and appointed leaders, firefighters will not play politics with the lives of residents. All of this spells the potential for the crisis previously mentioned to involve the lives of firefighters.
I am hopeful that firefighters and their command officers are having meaningful discussions about how the strategies and tactics should be adjusted based on cuts in staffing. I fear that firefighters will continue to fight fires the same way they always have and that is the recipe for a disastrous outcome.
To all my brothers and sisters I ask you that in these challenging times, if your department’s line staffing has been reduced, work smarter and discuss among your colleagues how to adjust your standard operating procedures. Remember that you mean the world to someone… act accordingly and take steps to ensure you safety.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
Monday, December 14, 2009
Have a back-up plan
If your career is in fire or EMS you have one of the greatest jobs possible. Having spent 30 years in the fire service, maybe I am a little biased. All things considered, it’s a pretty good career path. But what if something happened that meant you would not be a firefighter any more. Maybe you are involved in an accident that leaves you disabled. Maybe you have a heart attack at a young age that leaves you unable to return to work. Maybe you’ve been “downsized” as a result to the current economy. Maybe you unexpectedly find yourself working for a psycho boss and you decide to quit instead of enduring the stress of working for the boss from hell. Perhaps you were lucky enough to get hired at 18 and now you’re 50 and you can retire and move on to a new chapter in your life. Whatever the reason, you’re now a civilian again. Now what are you going to do?
There are many ways you can find yourself unemployed. Some may be planned. Some may not be. Regardless of where you are in your career, it would be wise for you to pause and say to yourself: If I could not be a firefighter, what else am I prepared to do? How else could I earn my living? How could I support my family? How would I find satisfaction in life? It is not the first day you wake up unemployed that you want to give thought to these questions.
One of the best pieces of advice that was given to me early in my career was: Have a plan B. Develop another skill or acquire knowledge or training that will prepare you to do something else… just in case. This advice was given to me during a time when I was contemplating switching my major in college from business administration to fire science. I was already two years into the business program when the desire to be a firefighter-paramedic overwhelmed me. I was completely consumed by the desire to serve. I was getting some awesome experience working for several fire and EMS departments. It was a good time in my life. I was having lots of fun. There was nothing more I wanted than to be a firefighter-paramedic.
I talked with a trusted advisor about switching majors to fire science. Surely that would help me get hired full-time on a fire department and help launch my career. My advisor was a firefighter and an instructor so I just knew he would be on-board with my decision to change my major. But he wasn’t. In fact, he strongly discouraged me from switching my major to fire science. I wasn’t expecting to receive that advice.
But when he explained his logic, it made perfect sense. He explained that a degree in fire science was not an essential component to getting a fire job. But, having a college degree would likely give me a few extra points in the hiring process. He explained that a fire science degree would be useful so long as I worked for a fire department but it would not have much usefulness if I ever moved on to doing something else. A business degree, on the other hand, would have usefulness within the fire department and would also open other doors of opportunity if I ever could not be a firefighter.
I was young and full of enthusiasm to be a firefighter. The thought of doing anything else never crossed my mind. I didn’t want to imagine that such a scenario would ever happen to me. Nonetheless, I valued his advice. After all, he had a good career in the fire service and his degree was in secondary education. So how could I argue with his logic?
I stayed in the business program and graduated with degrees in finance and economics. Then while serving as a volunteer firefighter-paramedic and company officer I continued in school and earned my master’s degree in business administration. Then came my big break… I got hired into my first full-time fire department job… as the fire chief. Talk about starting at the top! If I didn’t have 10 years of solid, progressively responsible volunteer experience and a master’s degree in business administration I don’t think I would have been a contender for the job. So my career was underway. But all the while, in the back of my mind there was the constant reminder of the sage advice from my mentor: What would I do if the day came when I would no longer be a firefighter? What was my Plan B?
That voice would nag at me. I can vividly remember him saying: Be prepared. So I went back to school again, this time to earn a doctor of philosophy degree. I had lots of friends and professional associates ask me why I would do such a thing, especially this late in life and with four school-aged kids at home? I knew I needed to have a solid Plan B. I needed to have something else to do when that day came.
To be fair, it was not only the additional education that helped prepare me for that day. I also started teaching classes and writing for journals early in my career (before the creation of Internet magazines and blogs). The more I wrote the better writer I became. The more I taught the better teacher I became. This was coupled with my insatiable desire to learn and for continual self-improvement. I read everything I could get my hands on. I attended every class I could. I never passed up an opportunity to teach a class or to volunteer for an assignment.
My upbringing in a family of blue-collar hard-working, whatever-it-takes steelworkers was evident in my work ethic. I didn’t realize it at the time I was growing up, but being in an environment of hardworking parents was also preparing me for my Plan B career. Unlike some, I was fortunate that my Plan B was just that… a plan. When I went back to school for my PhD I knew that when I completed this degree it would be time to put my newly acquired education to use and that would not be possible in a capacity of my current job. Completing my terminal degree would signal a graduation celebration… a graduation from school… and a graduation from the fire service career I had enjoyed for 30 years. It was a good run… and it felt good to have a plan. It felt even better when my plan came together.
All of this because 28 years ago I had a mentor who convinced me I should have a strong Plan B. That advice put me squarely in the driver’s seat to set my own destiny. Now I am doing work that I absolutely love and I feel so accomplished. I have more time for my family. My stress level is significantly lower and I feel like my consulting, teaching, writing and podcast messages are making a difference toward improving firefighter safety and fire service leadership. My blessings are many… because I had a Plan B.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
There are many ways you can find yourself unemployed. Some may be planned. Some may not be. Regardless of where you are in your career, it would be wise for you to pause and say to yourself: If I could not be a firefighter, what else am I prepared to do? How else could I earn my living? How could I support my family? How would I find satisfaction in life? It is not the first day you wake up unemployed that you want to give thought to these questions.
One of the best pieces of advice that was given to me early in my career was: Have a plan B. Develop another skill or acquire knowledge or training that will prepare you to do something else… just in case. This advice was given to me during a time when I was contemplating switching my major in college from business administration to fire science. I was already two years into the business program when the desire to be a firefighter-paramedic overwhelmed me. I was completely consumed by the desire to serve. I was getting some awesome experience working for several fire and EMS departments. It was a good time in my life. I was having lots of fun. There was nothing more I wanted than to be a firefighter-paramedic.
I talked with a trusted advisor about switching majors to fire science. Surely that would help me get hired full-time on a fire department and help launch my career. My advisor was a firefighter and an instructor so I just knew he would be on-board with my decision to change my major. But he wasn’t. In fact, he strongly discouraged me from switching my major to fire science. I wasn’t expecting to receive that advice.
But when he explained his logic, it made perfect sense. He explained that a degree in fire science was not an essential component to getting a fire job. But, having a college degree would likely give me a few extra points in the hiring process. He explained that a fire science degree would be useful so long as I worked for a fire department but it would not have much usefulness if I ever moved on to doing something else. A business degree, on the other hand, would have usefulness within the fire department and would also open other doors of opportunity if I ever could not be a firefighter.
I was young and full of enthusiasm to be a firefighter. The thought of doing anything else never crossed my mind. I didn’t want to imagine that such a scenario would ever happen to me. Nonetheless, I valued his advice. After all, he had a good career in the fire service and his degree was in secondary education. So how could I argue with his logic?
I stayed in the business program and graduated with degrees in finance and economics. Then while serving as a volunteer firefighter-paramedic and company officer I continued in school and earned my master’s degree in business administration. Then came my big break… I got hired into my first full-time fire department job… as the fire chief. Talk about starting at the top! If I didn’t have 10 years of solid, progressively responsible volunteer experience and a master’s degree in business administration I don’t think I would have been a contender for the job. So my career was underway. But all the while, in the back of my mind there was the constant reminder of the sage advice from my mentor: What would I do if the day came when I would no longer be a firefighter? What was my Plan B?
That voice would nag at me. I can vividly remember him saying: Be prepared. So I went back to school again, this time to earn a doctor of philosophy degree. I had lots of friends and professional associates ask me why I would do such a thing, especially this late in life and with four school-aged kids at home? I knew I needed to have a solid Plan B. I needed to have something else to do when that day came.
To be fair, it was not only the additional education that helped prepare me for that day. I also started teaching classes and writing for journals early in my career (before the creation of Internet magazines and blogs). The more I wrote the better writer I became. The more I taught the better teacher I became. This was coupled with my insatiable desire to learn and for continual self-improvement. I read everything I could get my hands on. I attended every class I could. I never passed up an opportunity to teach a class or to volunteer for an assignment.
My upbringing in a family of blue-collar hard-working, whatever-it-takes steelworkers was evident in my work ethic. I didn’t realize it at the time I was growing up, but being in an environment of hardworking parents was also preparing me for my Plan B career. Unlike some, I was fortunate that my Plan B was just that… a plan. When I went back to school for my PhD I knew that when I completed this degree it would be time to put my newly acquired education to use and that would not be possible in a capacity of my current job. Completing my terminal degree would signal a graduation celebration… a graduation from school… and a graduation from the fire service career I had enjoyed for 30 years. It was a good run… and it felt good to have a plan. It felt even better when my plan came together.
All of this because 28 years ago I had a mentor who convinced me I should have a strong Plan B. That advice put me squarely in the driver’s seat to set my own destiny. Now I am doing work that I absolutely love and I feel so accomplished. I have more time for my family. My stress level is significantly lower and I feel like my consulting, teaching, writing and podcast messages are making a difference toward improving firefighter safety and fire service leadership. My blessings are many… because I had a Plan B.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
Sunday, November 29, 2009
Leaders are readers
I recently had an opportunity to have dinner with another fire chief who has enjoyed much success in his career. He’s visionary, well-respected and gives much of himself back to our profession by traveling and teaching classes. I asked to define and describe a common trait that he sees in leaders as he travels the country. He told me the best leaders are avid readers of everything they can get their hands on: Books, journals, newspapers, even the magazines on the airplane.
I have to agree with this chief’s assessment completely. I have been an incessant reader throughout my entire adult life. I stash books like squirrels stash nuts. I have a couple on the nightstand in the bedroom, several on the end table in the living room, a few in my car and a couple in my computer bag. I typically read 4-5 books at a time. Maybe I’ve got ADD, ADHD or OCD. Whatever the reason, I can never remember reading just one book at a time. Maybe it harkens back to the habits formed in the formidable years when teachers would assign homework that required the reading from multiple books. Who knows?
My favorite types of books are those that inspire me to greater achievement. I enjoy books about leaders who have overcome adversity and those who have had successful careers. I like self-help books that give me ideas for making incremental improvements in my own performance. I may read an entire book and only extract one good thing I can use from it. But that one thing may be a golden nugget. Some of the best gifts I have received were books. Many I still have and re-read regularly. Some were so good, I had to give them away.
As much as I read books and journals, I don’t spend much time with the newspaper. I find reading the newspapers depressing. It’s always chocked completely full of bad news that I prefer not to read. I find my disposition being dragged down when I read about all the crime and troubles of our world. I’m not in denial that such things exist, I’d just rather not dwell on it. For the same reason I don’t watch much television either.
I am reminded about a discussion I overheard recently where the topic was the economy and the conversation was focused on two previous economic recessions, one in the early 1980s and one in the early 1990s. I didn’t remember there being recessions in the early 80s or 90s. I had to go look it up. In the 1980s recession unemployment was slightly over 10%. In the 1990s recession unemployment was just under 8%.
Hmmm. How could I not remember this? Surely it was big news at the time. Guess I was too busy living life and wasn’t too worried about all the bad news that was happening around me. I didn’t read the newspaper or watch much TV then either. I guess I didn’t know I was supposed to be depressed over the economy. I bought things when I wanted them and I didn’t worry much about the recession.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
RBG3100@aol.com
[Note: This article was also posted on The Kitchen Table blog.]
I have to agree with this chief’s assessment completely. I have been an incessant reader throughout my entire adult life. I stash books like squirrels stash nuts. I have a couple on the nightstand in the bedroom, several on the end table in the living room, a few in my car and a couple in my computer bag. I typically read 4-5 books at a time. Maybe I’ve got ADD, ADHD or OCD. Whatever the reason, I can never remember reading just one book at a time. Maybe it harkens back to the habits formed in the formidable years when teachers would assign homework that required the reading from multiple books. Who knows?
My favorite types of books are those that inspire me to greater achievement. I enjoy books about leaders who have overcome adversity and those who have had successful careers. I like self-help books that give me ideas for making incremental improvements in my own performance. I may read an entire book and only extract one good thing I can use from it. But that one thing may be a golden nugget. Some of the best gifts I have received were books. Many I still have and re-read regularly. Some were so good, I had to give them away.
As much as I read books and journals, I don’t spend much time with the newspaper. I find reading the newspapers depressing. It’s always chocked completely full of bad news that I prefer not to read. I find my disposition being dragged down when I read about all the crime and troubles of our world. I’m not in denial that such things exist, I’d just rather not dwell on it. For the same reason I don’t watch much television either.
I am reminded about a discussion I overheard recently where the topic was the economy and the conversation was focused on two previous economic recessions, one in the early 1980s and one in the early 1990s. I didn’t remember there being recessions in the early 80s or 90s. I had to go look it up. In the 1980s recession unemployment was slightly over 10%. In the 1990s recession unemployment was just under 8%.
Hmmm. How could I not remember this? Surely it was big news at the time. Guess I was too busy living life and wasn’t too worried about all the bad news that was happening around me. I didn’t read the newspaper or watch much TV then either. I guess I didn’t know I was supposed to be depressed over the economy. I bought things when I wanted them and I didn’t worry much about the recession.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGasaway.com
RBG3100@aol.com
[Note: This article was also posted on The Kitchen Table blog.]
Sunday, November 22, 2009
Hee Haw Logic
When I was a kid there was a comedy-variety show on television called Hee Haw. It was a show that was essentially senseless humor and the kind of program you could watch if you didn’t need much mental stimulation but just wanted to enjoy a laugh. One recurring segment of the show was in a barber shop where the barber would have a person in the chair giving them a shave and would tell them a story about something that happened in the town. The barber would say something that was bad news and the customer would say “That’s bad.” Then the barber would say “No, that’s good” and proceed to explain why that which the customer perceived to be bad, was actually good. And then when the barber was done explaining the good news, the customer would say “That’s good.” Then the barber would say “No, that’s bad” and proceed to explain why hat which the customer perceived to be good was actually bad.
So it goes in life. Everything good that happens to us has some element of bad and everything bad that happens to us has an element of good. It’s all in the matter of your perspective. Some people can, so effortlessly, find the bad news in anything that’s good. Take, for example, the conversation I had with someone yesterday about the weather here in Minnesota. It’s mid-November and our typical temperatures would be somewhere between Brrrr and Oh-My-God cold. While I’m teaching a class we take a break and I walk outside. The weather is amazing! It’s brilliantly sunny and the temperatures are in the 50’s (very unusual for Minnesota in mid-November). I made a comment about how beautiful the day is and someone says “Ya, if it just wasn’t so windy.” This comment made me think about how some people can find fault as if they get a reward for it.
This day was, indeed, a blessing and someone was still able to find a way to complain about it. Was it a “perfect” day. No. But is it reasonable (or necessary) to expect perfection? Isn’t “good enough” sometimes good enough? This day should have exceeded everyone’s expectations for warmth and sunshine. Yet, for this one person… still not good enough.
People who go through life with a disposition like this person’s miss some of the greatest treasures that are laid at their feet because they’re too busy looking for the bad things in life. One thing’s for sure, if you go around looking for bad news and faults in people, you’re going to find them. Likewise, if you go around looking for good news and gifts in people, you’re going to find that as well. And YOU… are one of those people. Look for the bad qualities in yourself, and you will focus on them. Look for the good qualities and you will focus on those.
When something good happens to you and you say you were “just lucky” you are discounting all your good qualities and giving credit to happenstance. Acknowledge that the good things that happen are because of your preparation and hard work. When something bad happens to you, don’t dwell on it. Find the good in it (and there always is something good about everything bad that happens) and focus on how to use that good to your advantage.
In the spirit of Hee Haw, here’s an example of a recent day in my life that demonstrates the banter from Floyd the barber.
- I was driving to a meeting today and amazingly there was hardly any traffic on the road.
- That’s good.
- No, that’s bad because I got a flat tire and there was no one around to help me.
- That’s bad.
- No, that’s good because the first car that came by stopped to help me.
- That’s good.
- No, that’s bad because the guy was taking his kids to school and didn’t have time to stop and help me out.
- That’s bad.
- No, that’s good because he offered to give me a ride to a service station at the next exit.
- That’s good.
- No, that’s bad because I had to sit next to one of his kids who spilled chocolate milk all over my new suit coat.
- That’s bad.
- No, that’s good because I took off my suit coat and tie and when I went to my meeting later that morning the client (who I was trying to impress with my new suit) commented on how at ease he was with my casual attire and that helped me secure a very large client.
Life is ten percent of what happens to you… and ninety percent of how you react to what happens to you. In every good, there is bad. In every bad, there is good. Keep you mind occupied by the good and it will propel you in the direction of success.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Gasaway Consuting Group
www.RichGasaway.com
[Note: This article was also published on the Kitchen Table blog.]
So it goes in life. Everything good that happens to us has some element of bad and everything bad that happens to us has an element of good. It’s all in the matter of your perspective. Some people can, so effortlessly, find the bad news in anything that’s good. Take, for example, the conversation I had with someone yesterday about the weather here in Minnesota. It’s mid-November and our typical temperatures would be somewhere between Brrrr and Oh-My-God cold. While I’m teaching a class we take a break and I walk outside. The weather is amazing! It’s brilliantly sunny and the temperatures are in the 50’s (very unusual for Minnesota in mid-November). I made a comment about how beautiful the day is and someone says “Ya, if it just wasn’t so windy.” This comment made me think about how some people can find fault as if they get a reward for it.
This day was, indeed, a blessing and someone was still able to find a way to complain about it. Was it a “perfect” day. No. But is it reasonable (or necessary) to expect perfection? Isn’t “good enough” sometimes good enough? This day should have exceeded everyone’s expectations for warmth and sunshine. Yet, for this one person… still not good enough.
People who go through life with a disposition like this person’s miss some of the greatest treasures that are laid at their feet because they’re too busy looking for the bad things in life. One thing’s for sure, if you go around looking for bad news and faults in people, you’re going to find them. Likewise, if you go around looking for good news and gifts in people, you’re going to find that as well. And YOU… are one of those people. Look for the bad qualities in yourself, and you will focus on them. Look for the good qualities and you will focus on those.
When something good happens to you and you say you were “just lucky” you are discounting all your good qualities and giving credit to happenstance. Acknowledge that the good things that happen are because of your preparation and hard work. When something bad happens to you, don’t dwell on it. Find the good in it (and there always is something good about everything bad that happens) and focus on how to use that good to your advantage.
In the spirit of Hee Haw, here’s an example of a recent day in my life that demonstrates the banter from Floyd the barber.
- I was driving to a meeting today and amazingly there was hardly any traffic on the road.
- That’s good.
- No, that’s bad because I got a flat tire and there was no one around to help me.
- That’s bad.
- No, that’s good because the first car that came by stopped to help me.
- That’s good.
- No, that’s bad because the guy was taking his kids to school and didn’t have time to stop and help me out.
- That’s bad.
- No, that’s good because he offered to give me a ride to a service station at the next exit.
- That’s good.
- No, that’s bad because I had to sit next to one of his kids who spilled chocolate milk all over my new suit coat.
- That’s bad.
- No, that’s good because I took off my suit coat and tie and when I went to my meeting later that morning the client (who I was trying to impress with my new suit) commented on how at ease he was with my casual attire and that helped me secure a very large client.
Life is ten percent of what happens to you… and ninety percent of how you react to what happens to you. In every good, there is bad. In every bad, there is good. Keep you mind occupied by the good and it will propel you in the direction of success.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
Gasaway Consuting Group
www.RichGasaway.com
[Note: This article was also published on the Kitchen Table blog.]
Saturday, October 17, 2009
Vest wearing sissies
I was recently reading a heated debate in a forum where tempers were flaring. I may not be able to do the topic justice but I’ll try to summarize. I would refer you to the site, but I do not condone the form of childish name calling that I observed. It’s embarrassing, not to mention completely unprofessional. We wonder why we suffer to obtain and maintain the support of our elected officials and general citizenry? Some contributors have lost sight of the fact that those forums can be read by anyone. Ok, on to the topic at hand.
The sparring parties in this debate were warring on the topic of aggressive fire attack strategies. On one side of the debate was those advocating for strong command and control of the incident where the incident management team is responsible for assignments and accountable for the actions on the incident scene. On the other side of the debate were those stumping for more independent action by firefighting crews, denouncing the need for “vest-wearing sissies.” The tone of the comment led me to believe the author was of the opinion that incident and sector commanders who don identifying vests in the process of managing their incidents are fearful of aggressive structural firefighting.
As I have been a student of human motivation for many, many years, I have come to understand that all motivation is spawned from two emotions – fear and desire. Everything we do (and say) comes from fear or desire. I have to wonder… those who behave this way in forums - ironically, almost always anonymously - what are they afraid of? Or, what is it they desire?
You think you know? Feel free to post your thoughts. I just ask that you keep your comments courteous and professional. Remember… everyone has access to the forums.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGsaway.com
RBG3100@aol.com
[Note: Also posted in the Kitchen Table blog.]
The sparring parties in this debate were warring on the topic of aggressive fire attack strategies. On one side of the debate was those advocating for strong command and control of the incident where the incident management team is responsible for assignments and accountable for the actions on the incident scene. On the other side of the debate were those stumping for more independent action by firefighting crews, denouncing the need for “vest-wearing sissies.” The tone of the comment led me to believe the author was of the opinion that incident and sector commanders who don identifying vests in the process of managing their incidents are fearful of aggressive structural firefighting.
As I have been a student of human motivation for many, many years, I have come to understand that all motivation is spawned from two emotions – fear and desire. Everything we do (and say) comes from fear or desire. I have to wonder… those who behave this way in forums - ironically, almost always anonymously - what are they afraid of? Or, what is it they desire?
You think you know? Feel free to post your thoughts. I just ask that you keep your comments courteous and professional. Remember… everyone has access to the forums.
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
www.RichGsaway.com
RBG3100@aol.com
[Note: Also posted in the Kitchen Table blog.]
Friday, September 4, 2009
Ego eats the brain
Ego eats the brain. I had heard this saying some years ago from a wise sage in the fire service. He was talking about how some people become consumed with the power that comes with their formal authority. When this happens, they lost touch with reality and start to believe they are the smartest person in the organization and their way of doing this is THE way to do things. It’s sad to see because everyone around the egocentric leader can see what is happening. However, the ego-driven leader, by definition that world revolves around their perceived self-importance, cannot see it.
In the end, the egocentric leader is no longer a leader. Because, by definition, a leader must have followers and those followers must be willing to follow the vision of the leader. This essential quality is eroded with egocentric leaders… and every follower of the egocentric leader lives a miserable existence. They are often reduced to be “yes” people to the boss for fear of reprisal. This gives the boss yet another stroke to that mammoth ego: “I must be right because everyone agrees with me.”
If you were to slip a copy of this blog under the door of your egocentric boss, they'd surely believe it was intended for someone else... because their ego has eaten their brain.
In the end, the egocentric leader is no longer a leader. Because, by definition, a leader must have followers and those followers must be willing to follow the vision of the leader. This essential quality is eroded with egocentric leaders… and every follower of the egocentric leader lives a miserable existence. They are often reduced to be “yes” people to the boss for fear of reprisal. This gives the boss yet another stroke to that mammoth ego: “I must be right because everyone agrees with me.”
If you were to slip a copy of this blog under the door of your egocentric boss, they'd surely believe it was intended for someone else... because their ego has eaten their brain.
Saturday, July 25, 2009
Overcoming obstacles to get training
While attending the Firehouse Expo in Baltimore, I had the occasion to speak to two firefighters who took personal time off from work and paid their own way to the Expo. I asked them why they did that and in both occasions they said their city administrations would not allow them to travel out of state for training so they took vacation time and came at their own expense.
How impressive is that? After I heard their stories I conducted an informal poll of firefighters who I met on the exhibit floor and in my classes. I asked them if their employer would not give them time off or pay for the registration and travel expenses, would they take vacation time and pay for the conference out of their own pockets? In the framing of the question, I assumed that most everyone (sans the two I had already mentioned) attended with their city's approval and on their city's expense.
I was really shocked to learn that many of the firefighters who attended the Expo had taken vacation time off work and paid their own ways because their city administrations would not support their attendance. I asked if this was because of the economy. No... many had paid their own way there for years.
It is shameful that cities will not invest in the future leadership of their departments. I applaud the firefighters who use their own time and spend their own money to become smarter and safer. You have my admiration.
Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
www.woppyjawed.blogspot.com
How impressive is that? After I heard their stories I conducted an informal poll of firefighters who I met on the exhibit floor and in my classes. I asked them if their employer would not give them time off or pay for the registration and travel expenses, would they take vacation time and pay for the conference out of their own pockets? In the framing of the question, I assumed that most everyone (sans the two I had already mentioned) attended with their city's approval and on their city's expense.
I was really shocked to learn that many of the firefighters who attended the Expo had taken vacation time off work and paid their own ways because their city administrations would not support their attendance. I asked if this was because of the economy. No... many had paid their own way there for years.
It is shameful that cities will not invest in the future leadership of their departments. I applaud the firefighters who use their own time and spend their own money to become smarter and safer. You have my admiration.
Richard B. Gasaway, PhD, EFO, CFO
www.RichGasaway.com
www.woppyjawed.blogspot.com
Thursday, July 16, 2009
Fire Department, Inc.
I recently attended the IFSTA validation conference in Oklahoma City. Setting aside it was the absolutely hottest weather I can ever remember enduring (108 degrees), the conference was excellent. Chris Neal and Bob England do an outstanding job.
During a reception on Friday evening I was talking to an associate I have known for several years and someone who I would classify as being among the best and brightest in the fire service. We engaged in a discussion about the current state of the economy and the challenges his department is facing.
It was his opinion that most fire departments are being challenged today because the tight economy is forcing city and county governments to look at their operations using a business model-one that is based on profit and loss. He noted that many fire chiefs are not adequately educated to run a business and thus, they struggle.
Being someone who has worked in both the private sector as a banker (perhaps the epitome of profit and loss) and in the public sector as a fire chief, I can relate well to what he was saying. I can recall many occasions when I was conducting meetings with members of my department and someone would vocalize their frustration with my leadership style... "We're a fire department, not a business!" they would say with such disdain that I would feel as though trying to run the fire department like a business was somehow... dirty. Nonetheless, I tried to be patient and help them realize that we are, indeed, in the public safety business.
This mentality is not confined to fire department members. Several years ago I was reading in a newspaper about a battle raging at a city council meeting. The city was looking to hire a new fire chief. The debate was whether or not the fire chief needed to have a bachelor's degree or not. One of the council members was quoted in the paper as saying "I cannot, for the life of me, understand why our fire chief would have to have a college degree to run our fire department." The department in question had more than 400 career employees and a $20+ million budget. The fire chief in a department of this size isn't the "top firefighter." He's an administrator of a very large business with all the challenges and complexities of running a corporation: Budget, personnel, legal, marketing, quality control... it's all there.
Like it or not, the fire department is a business and the sooner you realize that, the better off you'll be. The fire department is not exempt from the fallout of a bad economy. It is going to take savvy business managers to survive these challenging times.
Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/
http://www.woppyjawed.blogspot.com/
RBG31oo@aol.com
During a reception on Friday evening I was talking to an associate I have known for several years and someone who I would classify as being among the best and brightest in the fire service. We engaged in a discussion about the current state of the economy and the challenges his department is facing.
It was his opinion that most fire departments are being challenged today because the tight economy is forcing city and county governments to look at their operations using a business model-one that is based on profit and loss. He noted that many fire chiefs are not adequately educated to run a business and thus, they struggle.
Being someone who has worked in both the private sector as a banker (perhaps the epitome of profit and loss) and in the public sector as a fire chief, I can relate well to what he was saying. I can recall many occasions when I was conducting meetings with members of my department and someone would vocalize their frustration with my leadership style... "We're a fire department, not a business!" they would say with such disdain that I would feel as though trying to run the fire department like a business was somehow... dirty. Nonetheless, I tried to be patient and help them realize that we are, indeed, in the public safety business.
This mentality is not confined to fire department members. Several years ago I was reading in a newspaper about a battle raging at a city council meeting. The city was looking to hire a new fire chief. The debate was whether or not the fire chief needed to have a bachelor's degree or not. One of the council members was quoted in the paper as saying "I cannot, for the life of me, understand why our fire chief would have to have a college degree to run our fire department." The department in question had more than 400 career employees and a $20+ million budget. The fire chief in a department of this size isn't the "top firefighter." He's an administrator of a very large business with all the challenges and complexities of running a corporation: Budget, personnel, legal, marketing, quality control... it's all there.
Like it or not, the fire department is a business and the sooner you realize that, the better off you'll be. The fire department is not exempt from the fallout of a bad economy. It is going to take savvy business managers to survive these challenging times.
Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/
http://www.woppyjawed.blogspot.com/
RBG31oo@aol.com
Tuesday, July 7, 2009
Do more with less...
"Do more with less." We're hearing that cliche a lot these days, especially in emergency services as elected officials have found ways to justify cutting core services - like fire protection - and making the claim that such cuts will not have an impact on public safety.
Take, for example, the recent story on CNN about cuts in firefighters and the impact it had in Flint, Michigan and Alameda, California.
LINK:
http://www.cnn.com/video/?/video/politics/2009/07/06/meserve.budget.firefighters.cnn
Firefighting is dangerous and labor intensive work. Almost everything done on an emergency scene requires a team of four or five firefighters. Cutting down the size of the team has an impact. Elected officials can live in their denial if they wish, but it will show in the performance and in the consequences.
This is easy to see if you apply an example that is less emotional. In this case, a professional baseball team. The dialog goes something like this:
Owners: "Sorry guys, it's tough economic times. We're going to have to layoff some players and you're going to have to play the game with less players... 8 instead of 9."
Players: "Does the other team still get to have nine?"
Owners: "Yes, we're afraid so."
Players: "How are we supposed to win the game if we're outnumbered liked that?"
Owners: "You'll have to learn to do more with less."
This mentality assumes there are expendable positions on the team. Hmmm... who shall we cut.
The catcher? No... too important.
The pitcher? No... too important.
The first baseman? No... too important.
The center fielder? Yes! We'll cut the center fielder.
There won't be an impact. We'll just tell the left fielder and right fielder to run a little faster toward center field when the ball is hit there. We'll win as many games.
You know... and I know... this team is being set up for failure by myopic and dilusionary owners.
The problem is, baseball is just a game and no one is going to get hurt or killed if a team plays bad because they have less players. But firefighting isn't a game and there are real and lasting consequences when emergency services budgets are cut and firefighters are told to find a way to "Do more with less."
Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/
http://www.woppyjawed.blogspot.com/
Take, for example, the recent story on CNN about cuts in firefighters and the impact it had in Flint, Michigan and Alameda, California.
LINK:
http://www.cnn.com/video/?/video/politics/2009/07/06/meserve.budget.firefighters.cnn
Firefighting is dangerous and labor intensive work. Almost everything done on an emergency scene requires a team of four or five firefighters. Cutting down the size of the team has an impact. Elected officials can live in their denial if they wish, but it will show in the performance and in the consequences.
This is easy to see if you apply an example that is less emotional. In this case, a professional baseball team. The dialog goes something like this:
Owners: "Sorry guys, it's tough economic times. We're going to have to layoff some players and you're going to have to play the game with less players... 8 instead of 9."
Players: "Does the other team still get to have nine?"
Owners: "Yes, we're afraid so."
Players: "How are we supposed to win the game if we're outnumbered liked that?"
Owners: "You'll have to learn to do more with less."
This mentality assumes there are expendable positions on the team. Hmmm... who shall we cut.
The catcher? No... too important.
The pitcher? No... too important.
The first baseman? No... too important.
The center fielder? Yes! We'll cut the center fielder.
There won't be an impact. We'll just tell the left fielder and right fielder to run a little faster toward center field when the ball is hit there. We'll win as many games.
You know... and I know... this team is being set up for failure by myopic and dilusionary owners.
The problem is, baseball is just a game and no one is going to get hurt or killed if a team plays bad because they have less players. But firefighting isn't a game and there are real and lasting consequences when emergency services budgets are cut and firefighters are told to find a way to "Do more with less."
Richard B. Gasaway, PhD, EFO, CFO
http://www.richgasaway.com/
http://www.woppyjawed.blogspot.com/
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