When it comes to doing things in new and innovative ways, no one is more creative than firefighters. However, there is a lot we can learn from other industries as well. Take for example the airline industry. They have found a way to achieve incredible safety performance... or Motorola, who has achieved phenomenal accuracy in the production of their electronic components.
Their success did not come by accident. Quite the opposite is true. To achieve excellence requires a commitment to be excellent at every level of the organization. If you want to achieve exceptional results, look to those who have accomplished it. There are plenty of articles and books that tell the story about how great companies excel.
Do yourself a favor and pick up a good book that tells the story of a successful corporate leader(or as a friend of mine does... go to Barnes and Noble and read it in the store while you sip a latte). Either way, I encourage you to get outside the firehouse mindset and learn from others outside our profession.
Richard B. Gasaway, PhD, EFO, CFO